Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team in Fishers, Indiana. This position will focus on delivering outstanding support to our network of schools, assisting educators and administrators with curriculum-related inquiries, and resolving issues efficiently. If you excel in providing exceptional service and thrive in a collaborative environment, we invite you to apply. There is a 4 week mandatory training period. The schedule for this role is Monday, Tuesday, Wednesday, Saturday | 9:00 AM – 8:00 PM

Responsibilities:

• Deliver friendly and attentive customer service while guiding schools through implementation procedures.

• Address and resolve a variety of inquiries, including curriculum assistance, purchasing or order status, school registration, and equipment-related issues.

• Provide Tier 1 technical support and assist users with system and site navigation.

• Identify opportunities to offer additional services and products to schools.

• Collaborate with team members to ensure prompt resolution of issues and concerns.

• Utilize a Customer Relationship Management (CRM) tool to manage high-volume processes with accuracy and accountability.

• Perform administrative tasks and support team projects as needed.

• Meet service level expectations, productivity targets, and quality standards.

• Recommend innovative methods and emerging trends to improve processes and outcomes.

• Handle other duties as assigned to support organizational goals.

Requirements:

• High school diploma or equivalent is required.

• Strong commitment to delivering customer-focused solutions in interactions.

• Excellent verbal and written communication skills, with attention to detail.

• Ability to work independently, take initiative, and complete self-directed training.

• Proficiency in Microsoft Office and familiarity with CRM tools.

• Demonstrated ability to thrive in a team-oriented and collaborative environment.

• Accountable for meeting deadlines and maintaining productivity.

• Willingness to occasionally travel and perform tasks requiring physical activity, such as moving objects up to 15 lbs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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