What are the responsibilities and job description for the Customer Care Representative position at Weather Shield Roofing Systems?
Weather Shield Roofing Systems™ is more than a commercial roofing company — it's a place where people are valued, challenged, and given the opportunity to grow. For more than 45 years, we've helped protect commercial properties with expert roofing solutions, but our real mission goes beyond roofs. We believe in doing business as a blessing, which means caring personally, owning our work, and elevating everyone we impact. At Weather Shield, team members are part of something bigger: a company committed to excellence, growth, trust, and building great lives alongside great roofs.
Do you love helping people and want to work somewhere you're truly valued? Weather Shield Roofing Systems is seeking a Customer Care Representative to support our Service Team by caring for customers, coordinating service work, and ensuring an excellent experience from start to finish.
What You'll Do
At Weather Shield, our purpose is to help people become the best version of themselves. We live our core values every day — Achiever, Care Personally, Team Player, Get Better Every Day, Own It, and Serve Our Customers Well.
Weather Shield Roofing Systems is an Equal Opportunity Employer.
US Pay Range
$20—$25 USD
Do you love helping people and want to work somewhere you're truly valued? Weather Shield Roofing Systems is seeking a Customer Care Representative to support our Service Team by caring for customers, coordinating service work, and ensuring an excellent experience from start to finish.
What You'll Do
- Answer and manage incoming customer calls and emails
- Provide ongoing communication and support throughout service projects
- Manage work orders through completion
- Assist with scheduling service technicians
- Help resolve customer concerns professionally
- Review completed work orders and invoicing
- Assist with AR
- Manage field staff payroll
- Monday–Friday, 7:00 AM–4:00 PM, with occasional on-call needs.
- Strong communication and people skills
- Enjoy helping others and being a "go-to" resource
- Organized, detail-oriented, and able to multitask
- Customer service experience preferred (construction/service industry a plus)
- Ability to work both onsite and remote (hybrid position)
- Medical, Dental, and Vision
- Company-paid Short & Long-Term Disability
- Paid Vacation & 6 Paid Holidays
- 401(k) with 3% Company Contribution
- Life Insurance
At Weather Shield, our purpose is to help people become the best version of themselves. We live our core values every day — Achiever, Care Personally, Team Player, Get Better Every Day, Own It, and Serve Our Customers Well.
Weather Shield Roofing Systems is an Equal Opportunity Employer.
US Pay Range
$20—$25 USD
Salary : $20 - $25