Customer Care Representative

Weather Shield Roofing Systems - Wyoming MI

Do you love helping people and want to work somewhere you're truly valued and appreciated? Weather Shield Roofing Systems is looking for a caring, dependable Customer Care Representative to be the friendly voice of our Service Team-supporting customers, coordinating service work, and ensuring every experience is smooth, positive, and professional from start to finish.

What You'll Do

• Answer and manage incoming customer calls and emails
• Provide ongoing communication and support throughout service projects
• Manage work orders through completion
• Assist with scheduling service technicians
• Help resolve customer concerns professionally
• Review completed work orders and invoicing
• Assist with AR
• Manage field staff payroll
• Monday–Friday, 7:00 AM–4:00 PM, with occasional on-call needs.
  
  

What You Bring

• Strong communication and people skills
• Enjoy helping others and being a "go-to" resource
• Organized, detail-oriented, and able to multitask
• Customer service experience preferred (construction/service industry a plus)
• Ability to work both onsite and remote (hybrid position)
  
  

Benefits

• Medical, Dental, and Vision
• Company-paid Short & Long-Term Disability
• Paid Vacation & 6 Paid Holidays
• 401(k) with 3% Company Contribution
• Life Insurance
  
  

Who We Are

At Weather Shield, our purpose is to help people become the best version of themselves. We live our core values every day - Achiever, Care Personally, Team Player, Get Better Every Day, Own It, and Serve Our Customers Well.

Weather Shield Roofing Systems is an Equal Opportunity Employer.

Job Posted by ApplicantPro