What are the responsibilities and job description for the Office Coordinator position at WD Door?
Operations Support Specialist
WD Door is seeking and Operations Support Specialist to support customers, field crews, and internal operations in a fast-paced environment. This role serves as a key point of contact for incoming calls, work order creation, and operational and sales support. You'll help ensure customers receive timely assistance and crews have the information they need to complete their work.
This position offers growth opportunities into operations, sales, or branch supervision.
About WD Door
WD Door is part of the Kinzler Corporation, a family- and employee-owned subcontractor that installs and distributes building materials to residential, commercial, and agricultural projects. Founded in 1984, we went from a small, garage-based business to a leading provider of construction supplies and services with locations across America's heartland. We strive to build strong relationships with our customers and community in order to increase company value for our employee-owners. We do what we say and finish on time.
We have a long track record of hiring, promoting, and retaining exceptional team members who match our core values. A job in construction can be extremely rewarding! You play a role in building the stuff people depend on. Every day is something new, every job site brings different, interesting challenges. Using both your mind and your hands, you have the chance to learn new things every day and advance your career!
What You'll Do
- Answer inbound customer calls and resolve questions or concerns
- Create work orders based on customer requests and service needs
- Route calls to the appropriate person or department when needed
- Make outbound calls to customers and field crews for follow-up
- Support field crews with job information and problem resolution
- Become knowledgeable on vendor products and services
- Provide sales and service support
- Assist with inventory management and tracking
- Support a fast-paced operations environment
- Provide backup support for afternoon operations
What We're Looking For
- Strong customer service and communication skills
- Ability to multi-task in a fast-paced environment
- Professional demeanor and problem-solving mindset
- Self-motivated with strong initiative and work ethic
- Strong attention to detail and organization
- Ability to prioritize and use good judgment
- Comfortable supporting both customers and field teams
Qualifications
- High school diploma or equivalent required
- 2–3 years of related experience required
- Construction industry experience helpful OR experience in parts, hardware, service counter, dispatch, or similar environment
- Strong computer skills (Word, Excel, Outlook)
- Ability to learn internal systems/software
- Basic math skills
Compensation & Benefits
This position offers a competitive salary with bonus eligibility, along with a comprehensive benefits package including:
- Employee Stock Ownership Plan (ESOP)
- Quarterly company wide-bonus program
- Paid time off (PTO) and paid holidays
- Medical, dental, and vision insurance
- Short-term and long-term disability
- 401(k) retirement plan
Why Join Us
- Monday–Friday schedule (8:00–4:30)
- Fast-paced, team-oriented environment
- Growth into operations, sales, or branch leadership
- Variety in daily responsibilities
- Opportunity to support customers and field teams
Location: 50021