Service Call Office Coordinator

Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! ! Becoming part of the Decker family means becoming part of an award-winning company that also won that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee’s “Transportation Supplier of the Year” Award.

We are currently looking for an onsite Service Call Office Coordinator to join our Maintenance Department. 12 hour shifts! Shift available is 6am-6pm with rotating days, 3 days one week (36 hours) and 4 days (48 hours) the next! Every other weekend OFF! 8 hours of OT every other week! You end up only working 6 months of the year with a schedule like this! Service Call Office Coordinators are responsible for managing and closing maintenance service calls for our Drivers. Requires strong computer skills, excellent organizational skills, and some mechanical knowledge.

A day in the life of a Decker Service Call Office Coordinator looks like:

• Assisting our drivers via phone and computer with service issues, breakdowns, repairs, and emergencies when on the road
• Scheduling repairs according to urgency
• Communicating with drivers, service providers, and operations about locations of equipment and load movements associated with breakdowns
• Documenting all information related to breakdowns and repairs in our computer system
• Phone and computer work involving invoicing, purchase orders, and data entry
• Other duties as assigned

Service Call Office Coordinator Must Haves

• Must have excellent data-entry and prioritization skills and be able to work in a fast-paced but professional work environment.
• Excellent written and verbal communication skills, customer service as well as computer proficiency are also required.
• Background in Transportation and/or Mechanics is required/highly preferred

What You Get From Decker

• A competitive wage paid weekly
• Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
• 401(k) with an Employer Match!
• Flexible Spending Accounts for both Medical and Dependent Care Expenses
• One week of PTO upon hire; another week at 6 months and then annually thereafter!
• Paid Holidays and more!

Equal Opportunity Employer