What are the responsibilities and job description for the Service Writer position at WCTractor?
WCTractor is a respected, long-standing equipment dealership with locations across Texas—and our Waco dealership is growing. Our Waco store is known for having an inspiring, positive culture where people treat each other like family, take pride in the work, and genuinely enjoy helping customers. If you’re organized, customer-focused, and comfortable juggling fast-moving tasks, you’ll fit right in with our easygoing, family-style team.
What You’ll Do
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Be the main communication link between customers and our service department
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Keep customers updated on repair status, timelines, and changes
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Receive equipment and maintain accurate service records
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Help manage workflow—tracking equipment from arrival to completion
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Build strong relationships through great service and follow-through
What You’ll Bring
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Strong communication and customer service skills
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Solid computer skills and attention to detail
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Ability to stay organized during busy days
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Experience in service writing, automotive, ag/equipment, or related fields preferred
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Forklift experience or willingness to learn
Why You’ll Love Working Here
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New, modern, clean, spacious dealership
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Supportive team that treats each other like family
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Positive culture and a workplace people enjoy walking into
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Convenient Waco location near restaurants and shopping
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Steady Monday–Friday schedule occasional Saturday mornings
Our Mission
WCTractor strives to be the best in the eyes of customers, employees, and community—reflecting honesty, integrity, and Christian values in all we do.
If you’re detail-driven, great with people, and ready to join a team that values you, apply today.
WCTractor is an equal opportunity employer and supports workforce diversity.