Service Writer

Who We Are

WCTractor is a long-established equipment dealership with locations across Texas. Since 1939, our reputation has been built on expertise, integrity, and doing right by our customers. When you join WCTractor, you’re working alongside experienced leaders who set the standard in the equipment industry.

This role is not entry-level and not retail-based customer service. We’re looking for professionals who understand equipment, value precision, and can confidently manage service conversations with customers who depend on their machines to make a living.
 

The Role

As a Service Writer, you are the critical link between our customers and our service department. You translate customer concerns into actionable service plans, manage repair workflows, and ensure clear, accurate communication from intake to completion.

This position requires strong judgment, technical understanding, and the ability to manage multiple service priorities without dropping the ball.

Key Responsibilities

• Build and maintain long-term customer relationships through professional, proactive service coordination

• Create accurate repair estimates by identifying required parts, labor, and technician time

• Schedule work efficiently based on technician skillsets, shop capacity, and customer needs

• Clearly communicate costs, timelines, repairs, and service updates to customers and internal teams

• Translate customer descriptions of equipment issues into clear technical direction for Service Technicians

• Maintain detailed customer, equipment, and service records

• Verify warranty coverage and insurance information when applicable

• Monitor service status, follow up with customers, and coordinate future scheduled maintenance

What We’re Looking For

This role is best suited for candidates with equipment or mechanical service experience, not general retail or counter service backgrounds.

Minimum Qualifications

• High school diploma or equivalent

• Prior experience in a service writing, service advising, equipment service, or mechanical service coordination role preferred

• Working knowledge of agricultural, construction, lawn & garden, or utility equipment

• Strong computer skills and comfort using service management systems

• Exceptional communication skills—both written and verbal

• Highly organized with strong attention to detail

• Ability to understand technical issues and explain them clearly to non-technical customers

You will thrive here if you:

• Are comfortable discussing parts, labor, and repair timelines with confidence

• Can manage multiple service orders without losing accuracy

• Take ownership of customer satisfaction from start to finish

• Prefer a professional, operational environment over fast-paced retail transactions

Why WCTractor

WCTractor’s mission is to be the best in the eyes of our customers, employees, community, and industry, while reflecting honesty, integrity, and Christian values in all we do.

Founded in 1939 as a Ford tractor dealership in Brenham, Texas, WCTractor has grown to 15 locations statewide through strong local ownership and long-term relationships. Our continued success is rooted in experienced people who take pride in their work.

WCTractor is an equal opportunity employer and supports workforce diversity.