What are the responsibilities and job description for the Service Manager position at WCTractor?
Overview
When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader. We offer a competitive salary and a comprehensive benefits package including 401k match.
Responsibilities
As a Service Manager with WCTractor, you will play a critical role at Washington County Tractor. Our Service Managers oversee all service operations within a location to partner with all departments to ensure internal and external customer satisfaction, growing profitable service labor sales, and effectively engaging department personnel.
Responsibilities include, but are not limited to:
- Ensure overall customer satisfaction
- Follow and maintain effective Service Department processes to ensure customer satisfaction.
- Communicate effectively within service department and with other store departments
- Leads the implementation of best practices and processes throughout the service department and trains team members accordingly
- Complete reports and forms related to work assignments
- Maintain current knowledge related to agricultural and light construction equipment
- Participate in continuing education opportunities
- Adhere to all safety guidelines and requirements
Qualifications:
Qualifications
Minimum requirements include:
- High school diploma or equivalent
- Previous supervisor or management experience required
- Strong mechanical aptitude required
- Excellent communication skills required
- Computer skills required
- Valid drivers license
- Must be able to lift up to 75 pounds and push/pull up to 150 pounds multiple times per day
Closing
WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity and Christian standards and values in all we do.
Washington County Tractor, Inc. began as a Ford tractor dealership in 1939. Until 2002, it existed as a single location in Brenham, Texas. From 2002-2013, five additional locations were added and from 2015-2018 three more locations joined the group. In Brenham, Washington County Tractor, Inc., WCTractor, and WCT Outdoors sell a variety of agricultural, construction and lawn and garden equipment, utility vehicles and trailers. In Bryan, Navasota, Sealy, Temple, Dayton and Waco, WCTractor locations provide these same products. Since 1939, a number of local families have owned and operated the business, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now Wackmans. Local active family ownership has been instrumental in the company’s ongoing efforts to make its mission statement a reality every day.