What are the responsibilities and job description for the Service Manager position at WCTractor?
Service Manager Overview
At WCTractor, our Service Managers are trusted leaders who keep our reputation as an industry leader running strong. If you take pride in leading a team, solving problems, and delivering top-tier customer service, we want to talk to you. We offer a competitive salary, a comprehensive benefits package, and a 401(k) match, plus the chance to grow with a company that's been family-owned since 1939.
What You'll Do
As a Service Manager, you'll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing profitable service labor sales. You'll lead, coach, and develop your team to deliver the level of service WCTractor is known for.
Responsibilities include, but are not limited to:
- Drive overall customer satisfaction and hold your department to that standard
- Build and maintain effective Service Department processes that keep customers coming back
- Communicate clearly within your department and across other store departments
- Lead the rollout of best practices and train your team to execute them consistently
- Complete reports and documentation tied to work assignments
- Stay current on agricultural and light construction equipment through ongoing training
- Champion a culture of safety, following all safety guidelines and requirements
What You Bring
- High school diploma or equivalent
- Previous supervisory or management experience
- Strong mechanical aptitude
- Excellent communication and interpersonal skills
- Solid computer skills
- Valid driver's license
- Ability to lift up to 75 lbs. and push/pull up to 150 lbs. multiple times per day
Why WCTractor
Our mission is to be the best in the eyes of our customers, employees, community, and industry, reflecting honesty, integrity, and Christian values in everything we do.
Washington County Tractor, Inc. got its start in 1939 as a Ford tractor dealership in Brenham, Texas. Today, WCTractor is a proud Kubota dealer serving Central and East Texas, offering agricultural, construction, and lawn and garden equipment, utility vehicles, and trailers. Through the decades, several local families, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now the Wackmans, have owned and led the company, and that active local family ownership continues to drive our mission forward every day.