What are the responsibilities and job description for the Customer Service Representative - Spokane WA position at WCP Solutions?
Summary
WCP Solutions is seeking highly skilled, service-oriented Customer Service Representatives to support our Spokane Division. In this role, you will provide exceptional customer care through accurate order processing, proactive problem resolution, and strong communication across internal teams. You will also support Account Managers in a collaborative, fast-paced, team-oriented environment aligned with WCP Solutions’ culture and organizational goals.
These positions offer a consistent 8:00 am - 5:00 pm Monday–Friday schedule, opportunities for professional growth, and a chance to develop expertise across diverse product lines.
Why Join WCP Solutions?
Customer Engagement & Order Processing
WCP Solutions is seeking highly skilled, service-oriented Customer Service Representatives to support our Spokane Division. In this role, you will provide exceptional customer care through accurate order processing, proactive problem resolution, and strong communication across internal teams. You will also support Account Managers in a collaborative, fast-paced, team-oriented environment aligned with WCP Solutions’ culture and organizational goals.
These positions offer a consistent 8:00 am - 5:00 pm Monday–Friday schedule, opportunities for professional growth, and a chance to develop expertise across diverse product lines.
Why Join WCP Solutions?
- Competitive hourly compensation (location-specific)
- Paid Time Off (PTO), Paid Holidays, Paid Sick Time
- Parental Leave
- Medical, Dental, Vision, Life & Disability Insurance
- Matching 401(k)
- Tuition Reimbursement
- Opportunities for advancement and professional development
- Employee referral program
- Stable weekday schedule and supportive team culture
Customer Engagement & Order Processing
- Provide exceptional service through prompt, professional communication by phone, email, online orders, or walk-ins.
- Accurately process customer orders and maintain a high level of follow-through on all inquiries.
- Assist customers with product availability, suitability, substitutions, sustainability, sizing, pricing, and delivery information.
- Troubleshoot customer issues, including delays, lost orders, returns, and price discrepancies.
- Partner with Account Managers to support customer needs and improve information flow.
- Prepare and provide price quotes for stock and non-stock items in collaboration with merchandising and sales teams.
- Increase account penetration through suggestive selling and proactive outreach.
- Create/update customer-specific order guides and online shopping lists.
- Track backorders, future orders, resupply needs, and product delays.
- Support inventory management and communicate changes or issues.
- Complete daily administrative tasks, production reports, and accurate data entry.
- Prepare documentation, including stock adjustment forms and customer support materials.
- Two years of customer service experience preferred; industrial product background (Anchorage) a plus.
- Proficiency in Microsoft Office and Windows-based systems.
- Strong professionalism and ability to maintain confidentiality.
- Excellent verbal and written communication skills; able to communicate at all organizational levels.
- Strong customer service orientation and ability to work well under pressure.
- Reliable, punctual, and detail-oriented with the ability to manage multiple tasks simultaneously.
- Strong math and measurement skills.
- High attention to detail, accuracy, and organization.
- Flexible, adaptable, and responsive in a dynamic work environment.
- Ability to prioritize competing tasks while maintaining consistent output.
- Team-oriented, approachable, and solutions-focused.
- Ability to sit or stand for extended periods; lift 10–25 lbs as needed.
- Professional office environment with frequent use of standard office equipment.
- Heavy email and phone communication.
- Occasional overtime as needed.
Salary : $22 - $23