What are the responsibilities and job description for the Customer Service- Medford position at WCP Solutions?
Location: 3600 Avion Drive, Medford, OR 97504 Position: Full-Time
Reports to: General Manager- Dave Chaffin FLSA: Non-Exempt
Summary
Join the team in the Medford Division and provide outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers’ order-related problems. Provide administrative support for assigned Account Managers in a team-based environment in alignment with WCP Solutions’ culture and company and department goals. Enjoy your personal time with friends/family by having a consistent and reliable schedule M-F 8:30am-5:00pm with opportunity for overtime.
Richard “Dick” Abrams- Give people the opportunity and support to succeed.
Pay Range: $20.00-$21.00/Hr.
Benefits
Reports to: General Manager- Dave Chaffin FLSA: Non-Exempt
Summary
Join the team in the Medford Division and provide outstanding customer service, through the timely and accurate processing of customer orders, answering inquiries and solving customers’ order-related problems. Provide administrative support for assigned Account Managers in a team-based environment in alignment with WCP Solutions’ culture and company and department goals. Enjoy your personal time with friends/family by having a consistent and reliable schedule M-F 8:30am-5:00pm with opportunity for overtime.
Richard “Dick” Abrams- Give people the opportunity and support to succeed.
Pay Range: $20.00-$21.00/Hr.
Benefits
- Paid Time Off (PTO), Paid Holidays, Paid Sick Time
- Parental Leave
- Matching 401k, Medical, Dental, Vision, Life, Disability
- Tuition Reimbursement
- Opportunity for advancement
- Employee referral program
- Have great phone etiquette on calls to customer service, follow thru with customer requests in a timely manner to all inquiries.
- Write up price quotes for stock items; work with merchandising and sales to facilitate price quotes for non-stock items.
- Advise customers on trends, new products working with in their budgets and timelines.
- Support inventory management and upcoming orders to resupply stock including product delays or change orders.
- Communicate customer-related information, opportunities and problems to Account Managers and Sales Manager to facilitate information flow.
- Complete daily production, accurate data entry, reporting paperwork and other office tasks.
- Highest level of professionalism with the ability to keep confidentiality.
- Microsoft Office and accuracy in invoicing.
- Experience with customers while being courteous and articulate.
- Effective verbal and written communications skills; ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
- Focus on time management, punctuality, detail oriented and consistency.
- Perform basic mathematical skills including use of measurement systems.
- Strong attention to detail, well organized with ability to prioritize, coordinate, and simultaneously maintain multiple projects; approachable, flexible, adaptable to change.
- Customer service oriented and dependable, with the ability to work well under pressure in an environment full of deadlines, providing accurate output.
- Maintain a clean work environment and follow safety requirements and principles.
Salary : $20 - $21