What are the responsibilities and job description for the AVP of IT Operations, Systems & Risks position at Wayoh?
Institution: Bank
Role: AVP of IT Operations, Systems & Risks
Location: San Francisco (5-days onsite)
Salary: $100,000 - $140,000
Role Overview
Our client is seeking an AVP of IT Operations, Systems & Risks to report to the CIO. This individual will be a key member of the bank’s lean IT team and plays a hands-on role across technology operations, systems administration, risk management, business continuity, and end-user support.
This position supports daily IT operations while contributing to longer-term initiatives such as system implementations, technology risk assessments, and regulatory preparedness.
The ideal candidate is a self-directed generalist who is comfortable managing operational responsibilities end-to-end and operating effectively in a smaller-bank environment where versatility and accountability are essential.
Systems Administration (Ongoing Operations)
- Perform day-to-day system administration across banking systems, third party applications and other critical platforms, coordinating with Managed Security Provider and Core vendors where applicable
- Manage the full user access lifecycle, including provisioning, role changes, and deprovisioning, in accordance with access control policies
- Monitor system health, alerts, backups, and scheduled processes; remediate or escalate issues as appropriate
- Apply routine system changes, configuration updates, and vendor-supported patches under established change management procedures
- Assist with maintaining and producing administrative documentation and reports for regulatory audits and exams
Technology Risk & Regulatory Support
- Support the bank’s technology risk management program in alignment with FFIEC guidance and regulatory expectations
- Assist in the preparation of annual IT risk assessments, internal reports, and management summaries
- Perform control reviews related to access management, system administration, and operational IT controls
- Support regulatory exams and audits by gathering documentation, responding to requests, and tracking remediation items
- Maintain IT policies, procedures, and supporting documentation
IT Operations & Implementation Support
- Support the implementation and ongoing management of banking systems, third-party applications, and infrastructure components
- Assist with technology projects by coordinating tasks, tracking timelines, assessing and documenting risks, and supporting testing and go-live activities
- Serve as a coordination point between internal users, IT leadership, and external vendors
- Maintain accurate system documentation, inventories, and configuration records
Business Continuity & Disaster Recovery
- Support oversight of IT business continuity and disaster recovery programs
- Assist with maintaining BCP/DR documentation, recovery strategies, and critical application recovery priorities
- Support coordination and documentation of annual BCP and DR tests, including internal exercises and vendor-provided testing
- Track and document issues and remediation efforts
End-User Technology Support
- Provide direct technical support to bank staff for workstations, laptops, peripherals, and mobile devices
- Perform onboarding and offboarding tasks, including access provisioning and equipment setup
- Troubleshoot issues independently and escalate when appropriate
Required Qualifications
- 3–6 years of experience in IT operations, systems administration, and technology risk roles
- Hands-on experience administering Microsoft-based environments and enterprise applications
- Working knowledge of access controls, change management, and operational IT controls
- Strong understanding of business continuity and disaster recovery principles
- Ability to work independently and manage priorities in a lean IT environment
Preferred Qualifications
- Experience working in a community bank, credit union, or other regulated financial institution
- Familiarity with FFIEC guidance, NIST, or similar frameworks
- Experience supporting audits or regulatory examinations
- Relevant certifications (Microsoft, Salesforce, ITIL, Security , CISA) preferred but not required
Salary : $100,000 - $140,000