Food & Beverage Supervisor

Food & Beverage Supervisor

Location: Waynesborough Country Club – Paoli, PA

Reports to: Assistant General Manager / Director of Catering

Job Summary

Waynesborough Country Club is seeking a versatile, high-energy F&B Supervisor to join our management team. This is a unique "hybrid" leadership role designed for a professional who enjoys the fast-paced logistics of large-scale Banquets as much as the personal, detail-oriented service of Fairway Grill / Pub dining. You will be the "bridge" that ensures excellence across all dining venues, maintaining high standards for both our private events and our daily member experience.

Key Responsibilities

1. Banquet & Event Execution

• Floor Leadership: Lead the service team during weddings, outings, and club events. Ensure the timeline is met and service is seamless.
• BEO Management: Master the Banquet Event Orders (BEOs). Coordinate with the Kitchen and Banquet Manager to ensure every detail—from room set-up to dietary restrictions—is executed perfectly.
• Staff Coordination: Supervise set-up and breakdown crews, ensuring the clubhouse returns to "member-ready" status immediately following an event.

2. Restaurant & Pub Operations

• Floor Presence: Act as the primary supervisor for the Fairway Grille, Pub, and Terrace. Focus on "table-touching" and building genuine relationships with members.
• Service Standards: Train and mentor waitstaff on "The WCC Way," emphasizing professional greeting, menu knowledge, and attentive (but not intrusive) service.
• Problem Solving: Handle member feedback in real-time with a "no surprises" approach, ensuring any issues are resolved before the member leaves the club.

3. Team Leadership & Administration

• Pre-Shift Planning: Ensure all staff are briefed on daily specials, event timelines, and specific member preferences.
• Staff Mentorship: Assist in the ongoing training of seasonal and student staff, focusing on high-level hospitality skills and professional etiquette.
• Closing Procedures: Oversee end-of-night side work, POS reconciliation (chits), and facility security.

Communication & Interpersonal Skills

• Member Recognition: Ability to learn and remember member names and preferences quickly to provide a "family-intimate" feel.
• Clear Direction: Able to pivot between the high-volume intensity of a 200-person wedding and the relaxed, upscale environment of the Fairway Grille.
• Proactive Reporting: Maintain open lines of communication with the culinary team and senior management regarding staffing levels, inventory needs, and member feedback.

Qualifications

• Experience: 2–3 years of supervisory experience in a private club or high-end hospitality environment.
• Versatility: A strong background in both banquet service and a la carte dining is essential.
• Professionalism: Polished appearance and a calm-under-pressure demeanor.
• Availability: Must be able to work a flexible schedule including nights, weekends, and holidays as required by the club’s event calendar.
• Certifications: RAMP and ServSafe certifications are required (or must be obtained within 30 days of hire).