What are the responsibilities and job description for the Customer Care Service Representative position at Wayne Bank?
Salary Range: Service Representative I or II (Based on experience)
Duties: Responsible for resolving a variety of customer requests via inbound and outbound calls with the goal of exceeding expectations. Promotes service excellence by modeling exceptional customer services characteristics to retain and build new and existing customer relationships. Understand and solve problems effectively at first contact; match products and service solutions to each customers’ unique needs and make referrals to the appropriate business partner when appropriate. Optimize the client experience by informing and educating clients of useful resources and innovative technology. Follows established policies and procedures to resolve customer requests in a consistent accurate manner.
Skills: Excellent verbal communication and listening skills. Ability to work professionally in a fast-paced environment that requires accuracy and multi-tasking. Has the ability to engage with customers-begin a conversation, anticipate customer questions, and professionally and confidently answer the question in a timely manner. Moderate typing skills required, moderate to advanced computer skills knowledge of WORD and EXCEL required. Comprehensive knowledge of all bank products and services.
Experience: A minimum of one (1) year retail banking experience required.
Education: High School Diploma or Equivalency.