What are the responsibilities and job description for the Manager, Workforce Planning & Analytics position at Wayfair?
Annual Base Pay: USD 121,000.00 - USD 137,500.00
The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.
At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN
Must be onsite in Boston, MA (Monday-Thursday)
The Global Workforce Management team is seeking a highly analytical, action-oriented, and collaborative Manager to help drive workforce strategy & analytics across Wayfair’s delivery network. In this role, you will transform complex business challenges into actionable insights and data-driven solutions that influence key operational outcomes. The ideal candidate is equally comfortable with deep data analysis and stakeholder engagement, capable of crafting a compelling narrative from both quantitative and qualitative inputs.
The Global Workforce Management team within Planning & Analytics org is responsible for improving the operational efficiency of Wayfair’s warehouses across North America and UK. We leverage an end-to-end view of the volume flow and intensive data analytics to identify key opportunity areas, build both short- term and long- term strategic initiatives, optimization models, and work with partners in Operations & Talent for implementation. Further, we work closely with Tech teams to design and deploy new capabilities that evolve our capabilities and improve our ability to provide operational guidance and deliver a cost effective labor model while adhering to SLAs (service level agreements).
What You'll Do
Assistance For Individuals With Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
The above base pay range may vary depending on location, job-related knowledge, skills and experience. The range listed is just one component of Wayfair’s total compensation package for employees. Depending on the position offered, equity, bonuses, commissions and other forms of compensation may be provided as part of the compensation package, in addition to a comprehensive suite of medical, financial and additional benefits.
At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN
Must be onsite in Boston, MA (Monday-Thursday)
The Global Workforce Management team is seeking a highly analytical, action-oriented, and collaborative Manager to help drive workforce strategy & analytics across Wayfair’s delivery network. In this role, you will transform complex business challenges into actionable insights and data-driven solutions that influence key operational outcomes. The ideal candidate is equally comfortable with deep data analysis and stakeholder engagement, capable of crafting a compelling narrative from both quantitative and qualitative inputs.
The Global Workforce Management team within Planning & Analytics org is responsible for improving the operational efficiency of Wayfair’s warehouses across North America and UK. We leverage an end-to-end view of the volume flow and intensive data analytics to identify key opportunity areas, build both short- term and long- term strategic initiatives, optimization models, and work with partners in Operations & Talent for implementation. Further, we work closely with Tech teams to design and deploy new capabilities that evolve our capabilities and improve our ability to provide operational guidance and deliver a cost effective labor model while adhering to SLAs (service level agreements).
What You'll Do
- Manage a team of analyst(s) to lead labor planning strategies within Wayfair Delivery Network, both in North America and the UK.
- Leverage a deep understanding of Wayfair’s supply chain network and operational standards to design new initiatives aimed at improving cost & efficiency.
- Build supporting dashboards and visibility across large data sets to gain performance insights, highlight operational opportunities, and develop targeted action plans.
- Leverage critical thinking and data handling to examine and challenge existing practices, identify opportunities for improvement, and gain buy-in from stakeholders on proposals.
- Collaborate with cross-functional partners in Operations, Tech, and Talent to support the rollout of new operational initiatives and/or tech capabilities.
- Monitor KPIs and assess how we’re making progress against business objectives.
- Master's and/or Bachelor’s degree in Engineering, Supply Chain, Data Analytics, or similar quantitative fields with at least 5 years of experience.
- Advanced experience with GBQ or SQL, Microsoft Excel or Google Sheets, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI).
- Strong communication, and proven ability to work with cross functional partners to advance projects or objectives.
- Experience in managing an analytical team to drive business outcomes.
- High attention to detail and thorough attention to data integrity to deliver trusted insights.
- Ability to navigate an environment of continuous improvement working through ambiguity in a fast-paced environment.
- Experience in Supply Chain and/or E-Commerce is a plus.
Assistance For Individuals With Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.