What are the responsibilities and job description for the Assistant Director, Advanced Analytics: Workforce Planning position at Liberty Mutual Insurance Group?
Strategy & Framework Development Assess overall design and structure of broader projects and provide insights and recommendations on enhancement opportunities. Define what "good" looks like. Lead the design of a complexity-based claims classification framework, defining tiers, complexity drivers, and governance processes for how claims are categorized and re-evaluated over time Develop the methodology for transitioning staffing models from stick-count-based productivity assumptions to work-effort-adjusted capacity models that reflect true time-on-task variation across claim types and complexity levels Design or evaluate approaches to ongoing time-on-task measurement (e.g., system log analysis, work item metadata, structured time studies) to keep standards current as products, processes, and claim mixes evolve Ensure staffing strategy and model logic align with broader USRM Claims goals and account for expected shifts in volume, mix and complexity Develop and maintain standardized metrics, benchmarking frameworks, and reporting structures across studies Master's Degree in Mathematics, Economics, Statistics or any other quantitative field plus a minimum 5 years of applied business / non-academic experience preferred. For non-Master s Degree candidates, Bachelor's Degree and minimum of 7 years of applied business/non-academic experience, or equivalent. Proven track record of developing and applying modeling to business problems. Deep knowledge of data sources, tools and business drivers. Ability to apply more advanced analytical concepts to improve business outcomes. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Emblem). Must have good planning, analytical, decision-making and communication skills.