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Compliance Specialist

Way Finders
Springfield, MA Full Time
POSTED ON 4/5/2026
AVAILABLE BEFORE 5/5/2026

Department:  Rental Assistance     Work Arrangement:  Onsite

Compliance Specialist

Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Compliance Specialist in our Rental Assistance department. The Compliance Specialist supports our mission by training program staff to ensure efficient onboarding and understanding of, and compliance with, rules and regulations, with updates as necessary.  The Compliance Specialist also assists in the development and implementation of quality control procedures that are in line with state, federal, and program requirements.

Benefits include:  20 days accrued PTO during year one | 15 holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $24.00 and $27.25 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled.

The candidate will work fully onsite.

Responsibilities include:

  • Conduct audits in accordance with agency policy to ensure compliance with state, federal and program requirements
  • Educate and advise staff on policies, procedures, regulations, community concerns and issues, through both initial and ongoing training programs and seminars
  • Maintain database and systems to track performance and findings, and report to management and funding sources
  • Submit required information to funding sources in a timely manner, and resolve any discrepancies
  • Verify client eligibility for programs based on sensitive details
  • Educate and advise landlords, tenants, community groups, and stakeholders on policies, procedures and regulations; act as liaison as necessary and appropriate
  • Respond to requests for information from auditors, other agency departments or funding sources
  • Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and other housing related departments or agencies to achieve goals
  • Manage and maintain case load as assigned
  • Assist in the research and resolution of software issues and perform software enhancement testing to ensure functionality
  • Proactively identify and inform management of any issues that may adversely affect the department or organization
  • Provides indirect supervision and direction to staff in the performance of assigned duties and resolution of matters of a more complex nature

Requirements include:

  • 2 years' equivalent experience in housing, social services, or a related role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
  • Knowledge of housing assistance related regulations and policies
  • Demonstrated ability to effectively train and impart knowledge in classroom and mentoring environment
  • Proficiency with Microsoft Office and databases, and comfort in learning new technologies
  • Demonstrated ability to create and manipulate reports and software programs
  • Ability to effectively communicate (both written and verbal) and in group settings
  • Collect and analyze financial and other data following guidelines to determine eligibility
  • Bilingual (English/Spanish) skills appreciated but not required

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals. 

Salary : $24 - $27

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