Services Operations Administrator

Services Operations Administrator (Oracle / PO Management)

Location: Woburn, MA (Hybrid)

The Mission: Financial Accuracy & Process Excellence

On behalf of our client, we are seeking a detail-oriented Services Operations Administrator to join a high-performing Service Delivery team. This position serves as the critical gatekeeper for customer and vendor purchase order (PO) workflows, ensuring that every request is meticulously reviewed, validated, and processed for accurate billing and logging.

This is not a passive data-entry job. The client needs a proactive professional who can manage the full PO lifecycle, resolve system exceptions, and collaborate cross-functionally with Operations, Accounting, and external partners. If you have a sharp eye for financial data, thrive on driving process improvements, and possess hands-on Oracle experience, this is your opportunity to make a tangible organizational impact.

Key Responsibilities

• PO Lifecycle Management: Oversee the complete lifecycle of customer and vendor POs, including tracking statuses, managing closures, processing cancellations or extensions, and ensuring accurate accounts receivable transactions.
• Financial Validation & Budgeting: Validate requests to guarantee they align with established business guidelines, are completed on time, and match Oracle budgets.
• Reconciliation & Reporting: Review and reconcile pass-through costs to ensure correct billing and contract compliance. Analyze detailed reports for invoicing, fees, and overall PO accuracy.
• Exception Resolution: Actively identify and resolve processing exceptions, collaborating with internal teams and escalating complex financial issues when necessary.
• Process Optimization: Drive continuous performance and efficiency improvements across current workflows. Help establish, document, and enforce standard operating procedures for cost and revenue administration.
• Cross-Functional Partnership: Serve as the primary point of contact for PO inquiries, providing exceptional service and partnership to the Operations and Accounting departments.

Required Qualifications & Skills

• Education: Bachelor’s Degree in Business, Finance, Supply Chain, or equivalent professional work experience.
• Experience: 1–2 years of related experience in financial processing, procurement support, or operations administration.
• Systems Mastery: Direct, hands-on experience utilizing Oracle ERP and the Microsoft Office Suite is strictly required.
• Analytical Capability: Exceptional problem-solving skills with a proactive approach to issue resolution and a strong ability to validate complex financial data.
• Communication: Excellent written and oral communication skills, with the confidence to present ideas and collaborate professionally across different functional groups and employment levels.
• Organization: Strong planning, project management, and task-prioritization skills to consistently meet tight deadlines.

Preferred Qualifications

• Direct experience in dedicated PO management, fee validation, or corporate financial processing.