Key Account Manager

Waupaca Foundry, Inc. is North America’s leading supplier of iron castings and has a history of innovation with a legacy of product quality. Waupaca Foundry employs approximately 3,200 people company-wide.
Waupaca Foundry is committed to relentless improvement, forward-thinking sustainability initiatives, and providing a reliable experience to the millions who use our castings every day. Our goal is to employ individuals who take pride in their work within a culture of continual innovation.
Waupaca Foundry is proud to be an employer of choice for those driven and skilled individuals seeking rewarding careers by producing top quality castings.

You will be right at home at Waupaca Foundry.

Cast Your Own Future.
More information is available on our website www.waupacafoundry.com

Key Account Manager

ROLE:

Manage sales and commercial relationships with strategic Waupaca Foundry customers. The primary objective is to build and sustain long-term partnerships with assigned accounts and newly identified prospects. The Account Manager must have a strong understanding of each customer’s products, markets, demand trends, and future requirements to effectively support their business goals.

PRINCIPAL DUTIES/RESPONSIBILITIES:

• Drive sales growth across a portfolio of accounts to achieve both annual and long-term company targets.
• Identify and pursue new sales opportunities within existing customer relationships.
• Proactively prospect and develop new business opportunities to expand the customer base.
• Review customer quotations and lead pricing negotiations on behalf of Waupaca Foundry, while actively soliciting customer feedback to ensure alignment with expectations and enhance future quoting strategies.
• Develop and deliver tailored, well-organized presentations that address specific customer needs.
• Manage and resolve commercial conflicts with customers in a timely and professional manner.
• Collaborate with the sales team and cross-functional departments to address account-related concerns.
• Create 1–5 year sales forecasts to support strategic company planning.
• Strategically plan and organize sales activities to maximize efficiency and impact.
• Demonstrate resilience and maintain a positive attitude in the face of challenges, pressure, or change.
• Operate independently in the field while effectively representing Waupaca Foundry.
• Ensure timely completion of account-related deliverables and deadlines.
• Utilize CRM systems to manage customer interactions, track sales activities, and maintain accurate account records to support strategic decision-making and relationship development.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree in Business, Marketing, or related field.
• 5-10 years of foundry industry experience with at least 5 years in sales and direct customer relations.
• Strong analytical skills with the ability to assess opportunities and resolve issues effectively.
• Proven ability to apply strategic thinking and logic to develop competitive, profitable bids.
• Demonstrated capability to understand and communicate customer needs, align them with foundry capabilities, and coordinate internal and external teams to resolve quality concerns.

QUALIFICATIONS AND SKILLS:

• Foundational knowledge of foundry processes, with a proactive approach to involving appropriate Waupaca Foundry staff in collaborative problem-solving efforts.
• Strong communication skills paired with advanced product knowledge to support effective customer engagement.
• Proficient in Microsoft Office Suite; working knowledge of iSeries (AS400), ERP systems, and CRM platforms for managing customer interactions and sales activities.
• Excellent oral and written communication abilities.
• Capable of leading meetings and delivering presentations at customer sites or Waupaca Foundry facilities.
• Demonstrated leadership in the following areas:
  • Building and maintaining customer confidence through accurate, current market insights
  • Effective problem-solving and conflict resolution
  • Adherence to both Waupaca Foundry and customer policies
  • Reliability and accountability
  • Modeling ethical behavior and professionalism in all business interactions

TRAVEL REQUIREMENTS:

• Travel up to 60% of time should be expected and required.

If selected for consideration, candidates must successfully complete a selection process that includes interviews, reference check/verification, and a pre-employment drug screen.

BENEFITS:
Waupaca Foundry offers competitive wages and exceptional benefits, including:

• Medical, dental, vision
• Short- and long-term disability
• Life insurance
• 401(k)
• Employer funded retirement plan
• Paid vacations/holidays
• Wellness program
• Fitness membership
• Employee assistance program (EAP)
• Employer supported career development, including tuition reimbursement

Waupaca Foundry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.