Inside Sales & Office Administrator

Start your next chapter with a company that is organized, growing, and serious about doing things the right way.

At Waukesha Lawn Service, we are not looking for someone to simply answer phones. We are looking for an experienced Office Manager who wants to help run and improve a highly organized office operation that supports a fast-growing landscaping and lawn care company.

If you enjoy structure, ownership, and being the operational backbone of a strong team, this role was built for you.

What We Offer (Why Top Candidates Choose Us)

• Competitive pay based on experience
• Weekly direct deposit
• Paid time off and paid holidays
• Stable, year-round position
• Professional, respectful team culture
• Modern systems (Service Autopilot, QuickBooks, digital workflows)
• Direct collaboration with ownership
• Real opportunity to improve and build processes
• Clear expectations and organized leadership
• Sales incentive program — earn additional income by converting inbound leads and growing existing accounts (structure discussed in interview)

Pay Range: $24 to $29 per hour (based on experience)(Higher consideration for candidates with strong A/R, A/P, and/or home service experience. Salary options may also be considered).

Your Impact in This Role

This position is the heartbeat of our office. You will help ensure our customers, crews, and systems stay aligned and running smoothly.

Core Responsibilities

• Manage inbound calls, emails, and customer communication
• Oversee scheduling support within Service Autopilot
• Assist with invoicing, A/R follow-up, and payment processing
• Support estimate and work order flow
• Assist with sending estimates using online aerial software and CRM
• Maintain organized customer records and notes
• Coordinate internally with sales and field teams
• Help identify and improve office processes
• Maintain a professional and positive customer experience
• Address employee queries regarding office management issues (i.e. scheduling)
• Plan in-house or off-site activities, like parties, celebrations and conferences

What We’re Looking For

Required Experience

• 3 years in office administration or office management
• Strong customer service and communication skills
• High attention to detail and organization
• Comfortable with computer systems (Google Suite / Microsoft) and CRM software
• Ability to manage multiple priorities calmly

Strongly Preferred (Stand-Out Candidates)

• Home services or landscaping industry experience
• Service Autopilot experience (CRM)
• QuickBooks experience
• A/R and collections experience
• Dispatching or scheduling background

Who Thrives Here

You will do very well in this role if you:

• Like bringing order to busy environments
• Take pride in staying organized
• Communicate clearly and professionally
• Enjoy improving systems and workflows
• Want to grow with a stable local company
• Prefer a team that values accountability and respect

This Role Is NOT Ideal For Someone Who

• Prefers highly unstructured environments
• Dislikes working with customers
• Struggles with follow-through or attention to detail
• Wants a slow or repetitive clerical-only role

(We include this intentionally to attract the right fit.)

The interview process is simple:

1. We have a quick 15 minute phone call to discuss next steps

2. We have a 1 hour in-person meeting at our office to go a little deeper into the role and answer any questions you may have.

3. If we are a good fit, we'll discuss start date and onboarding process

Looking forward to meeting you!