What are the responsibilities and job description for the Operations Specialist position at Watsco?
OnCall Air ( ) produces and markets software designed for thousands of contractors operating in the $80 billion HVAC industry across North America. OnCall Air is part of the Watsco Ventures division of Watsco, the world's largest distributor of Air Conditioning and Heating equipment, parts, and supplies.
This role - like all roles at Watsco Ventures - will collaborate with other exciting initiatives within the Watsco Ventures and Watsco technology teams.
Overview:
We are looking for an Operations Specialist to join our team and help maintain and optimize our product ecosystem. The role is critical to ensure the product information offered in OnCall Air (e.g., HVAC equipment, accessories, AHRI data) is managed and updated efficiently. If you're detail-oriented, tech-savvy, and love improving processes, this is the role for you.
Key Responsibilities
- Equipment Database Management: Maintain accurate product data, categorize new equipment, deactivate outdated items, and implement automation to streamline updates.
- Account Management: Collaborate with business units to keep template accounts current with product offerings and improve workflows through automation.
- Product Asset Management: Identify and add relevant assets (videos, brochures) to commonly sold products, ensuring resources are easily accessible.
- Customer Success Support: Oversee Operations ticketing issues, troubleshoot problems, and enhance processes with automation.
- Automation : Work with technology teams, AI, and automation tools and scripts to continuously automate workflows related to product operations.
Required Skills
- Strong Communicator: Ability to work across departments and with customers effectively.
- Tech-Savvy: Experience with database management is a plus; familiarity with software tools for automation and process improvement.
- Action & Detail-Oriented: Works fast and smart, with a focus on accuracy and progress.
- Learning Mindset: Comfortable learning about industry trends, technology, software, and operations continuously.
- Industry Awareness: Understanding of the HVAC or residential contracting industry is a big plus but not required.
Benefits
As part of Watsco, you'll be a full-time salaried employee with competitive benefits, including
401k, vacation & paid holidays, health/dental/vision insurance.
Our culture (and office space) is open, without a lot of hierarchy or bureaucracy.
About Watsco & Watsco Ventures
Watsco ( ) is the 600-pound gorilla in the industry but remains hyper ambitious with substantial growth goals. A major engine of this growth will be large and accelerating investments in technology initiatives that aim to increase the speed, convenience and efficiency in serving customers, and enable Watsco's reach into new geographies and sales channel.