What are the responsibilities and job description for the Operations Specialist position at Grip?
Job Description:
We are seeking a dedicated and enthusiastic Operations Specialist to join our team. You will be the face of the company for our clients, responsible for ensuring customer satisfaction through exceptional customer service and experience. You will play a pivotal role in fostering strong
relationships with our clients, understanding their needs, and ensuring that their
interactions with Grip are positive and rewarding. This role requires a proactive approach
to problem-solving, a deep commitment to customer care, and the ability to work
seamlessly with various internal teams to enhance the overall client experience.
Specific responsibilities:
- Serve as the primary point of contact for clients, responding to chats, emails, and calls.
- Build sustainable, long-term relationships with clients and ensure satisfaction by providing professional client support.
- Collaborate with the operations team on fulfillment requests and warehouse-related tasks.
- Schedule regular meetings with clients and document these meetings with well-written notes.
- Identify opportunities to improve the client experience and propose new ideas or solutions when appropriate.
- Utilize our task creation and project management system to ensure all client requests are completed on time.
- Handles proactive communication to clients for events impacting orders and on-time delivery.
- Oversee projects, which include client reports, client onboardings, and claims.
Qualifications:
- Excellent oral and written communication skills.
- Experience in retail/customer service.
- Ability to multi-task, prioritize, and manage time effectively.
- Proactive approach to enhancing the client experience.
- Strong attention to detail and problem-solving skills.
- Excellent problem-solving and critical-thinking skills.
- Experience in 3PL, Client Experience, or Account Management is preferred.
Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with
respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.