What are the responsibilities and job description for the Technical Support position at Watsco Inc.?
Remote Position
Job Description:
GREE Ductless Equipment (Tradewinds Climate Systems) seeks a Technical advisor to provide customers with industry-best technical support on Ductless systems. We're growing very fast and the ideal candidate will be a critical part to our future success in the Ductless market!
Responsibilities:
- Provide technical support via telephone and email to assist in solving technical problems associated with the installation, operation, maintenance, service, and repair of Ductless products and systems.
- Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers and co-workers.
- Capture, enters, and manages information data in computer in a timely manner.
- Provide in-field technical support assistance if customer issues cannot be resolved via telephone
Qualifications:
Work Experience, Skills, and Qualifications:
- Extensive knowledge of Single Zone and Multi Zone Ductless equipment.
- Minimum of 5-10 years' experience in the HVAC field.
- Minimum 3-5 years experience in a ductless technical support role.
- Results-oriented and highly organized self-starter with the ability to master complex technical data.
- Ability to read and understand wiring schematics and refrigerant circuit diagrams.
- Proficient written and verbal communication skills to communicate in a clear, friendly manner.
- Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint).
- Excellent English written and verbal communication skills, Spanish and any other language bilingual a plus.
- Must be willing to work Pacific Time Zone hours.