What are the responsibilities and job description for the Service Technical Support position at Watsco Inc.?
SUMMARY
The Service Technical Support Specialist is responsible for providing support to our Carrier Distributors in the development, implementation, and coordination of the Territory’s Service Technical fulfillment processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Works with Carrier Distributors to establish required talent and resources
- Work to ensure the implementation of the Safety Standards
- Provides feedback to the Centers of Excellence on quality issues.
- Maintains quality standards by supervising and inspecting job sites.
- Responsible for internal communications flow relative to the technical fulfillment process.
- Responsible for Service Technical Support
- Responsible for Estimator for Service implementation and execution
- Responsible for providing feedback on technical trainings needed
- Responsible for conducting Technical Training as required
- Responsible for evaluation and processing of Shipped Products Defect
- Flexibility to work outside normal work hours/weekends, as required
- Travel throughout the Territory. (50%)
- Other duties may be assigned.
Qualifications:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Electrical or Mechanical Engineering, or equivalent; or seven (7) years technical field experience in HVAC equipment.
Experienced and knowledgeable in operation processes associated with service of HVAC equipment. Familiarity with the operation of energy management systems, HVAC systems, temperature controls. Carrier/Automated Logic Controls knowledge is a plus
LANGUAGE SKILLS
Ability to read, analyze, and interpret technical journals. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the technical team. Ability to write and/or create effective memos, reports, presentations, and documents. English and Spanish required.
MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee frequently is required to stand and walk. The employee is required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in both an office and field environment. Site visits are required; therefore the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.
The position requires the employee to report to the office in Miami, Florida.