Vintage Timepiece Professional (1344)

Job Objective

The Vintage Timepiece Professional takes a role in all aspects of sales operations at the Analog:Shift HQ and boutique in New York City. They also provide meaningful support to the departmental Sales Manager in all aspects of sales operations within the store network and for eCommerce. They are an expert on all elements of the inventory workflow, ensuring the smooth running of operations to enable prompt turnaround for eCommerce listing for all incoming products. This individual must display excellent writing, editing, and content creation proficiencies as well as customer service and sales skills to deliver an exceptional client experience at our boutique, in liasing with store teams, and on eCommerce platforms. This person will work with internal and external customers by supporting all sales endeavors and must possess a deep knowledge of the products offered within the department. The Vintage Timepiece Professional will assume a training role as the department expands and will report to the Sales Manager of Vintage & Preowned Timepieces.

Responsibilities

• Lead all in-person sales operations within the Analog:Shift HQ boutique in New York City, including but not limited to identifying and developing sales opportunities, client hosting, and providing excellence in client experience for existing customers, referrals, and new leads.
• Effective communication skills to help drive the business. Process efficiencies, procedure compliance and an eagerness to gain skills to pass on for training and education are essential.
• A working knowledge of social media is essential, as is a willingness to take an outward facing role in content creation to support all elements of branding and sales.
• Update sales appointments into company calendar.
• Leverage CRM to maintain client relationships as per company guidelines.
• Partner with Creative to manage process workflow for new product photography.
• Manage all aspects of eCommerce listings, including but not limited to managing external vendors, writing and editing product descriptions, formatting listings, and pushing product live.
• Take a role in developing and starring in creative videos, photography, and print materials for external clients and internal stakeholders.
• Assist management in pricing updates online and in-store ticketing.
• Answering inbound phone calls and replying to all inbound sales inquiries.
• Partner with the Sales Manager to identify and execute event opportunities for partner store teams to drive client engagement and brand recognition.
• Function as host for company events as needed.
• Develop strategic partnerships with partner stores to support brand growth in their respective markets.
• In accordance with company guidelines and practices, will support all aspects of hospitality within the office and showroom and maintain excellence in Xenia initiatives.
• Act as a role model for company’s “floor-ready” expectations in terms of dress code; behave as a brand ambassador to all audiences
• Manage floor coverage at the Analog:Shift HQ boutique to support team in providing a superior experience for clients. Set an example through client interactions and ensure a welcoming environment
• Support brand image by ensuring all displays and visual areas are in keeping with visual direction throughout the day.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management.
• Manage controllable expenses.
• Oversee that after-sale procedure is maintained at all times.
• Maintain thorough understanding of all policies, procedures and processes.
• Function as a role model and trainer for all departmental staff and partner store stakeholders
• Business related travel when necessary
• Other duties and responsibilities as assigned by management
  
  

Qualifications

Education

• High School Degree/College Degree.
  
  

Experience

• Previous experience in sales or marketing in luxury retail or equivalent
• Experience in eCommerce and/or online editorial
  
  

Skills

• Strong Analytical skills
• Proficient in Microsoft Word, Powerpoint and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented
• Strong knowledge of social media
• Ability to understand and adhere to WOS Group standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Excellent attention to detail
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Team-focused with a desire to collaborate effectively
• Innovative, proactive, and strategic
  
  

Performance Measures

• Client Service
• Personal Sales Performance
• Sales Department Profitability
  
  

Physical Requirements

• Ability to work a flexible schedule and stand/walk for extended hours
• Ability to work retail store hours as necessary, including nights, weekends and holidays
• Ability and willingness to travel as necessary to support rollout
  
  

Compensation: $55,000 - $65,000 Commission