Service Manager

Description

Summary of essential job functions

• Manager the service department which includes, the service scheduler and technicians
• Leading, coaching, and developing direct reports
• Championing a safety-first culture
• Financial responsibility for entire operation, including
• Developing annual operating plans and other financial reports
• Tracking throughput for on time delivery and work to meet customer’s requirements
• Controlling, monitoring, and adjusting inventory levels and staffing as required to meet current market conditions and forecasted plans
• Supporting sales department in meeting customer’s delivery requirements
• Communicate with customers on site and/or at customer sites.
• Work with intercompany team partners to cross sell.
• Work with intercompany team partners to solve customer issues or repair needs or warranty.

Ideal Candidate Attributes

• Cross-functional, dynamic leader with a strong bias toward delivering results and providing customers with the highest level of service possible including following up on any and all open issues and driving those to completion
• Attention to detail, ability to work in a fast-moving, team-oriented environment, and effective interpersonal, communication, and time management skills.
• Knowledge and ability to discuss aspects in the field of HD maintenance, Service and repair and form a plan with customer and/or site team.
• Ability to inspect HD refuse equipment on customer site.
• Have Knowledge or hands on experience in the field of Welding, Auto Electrical, Pneumatic, and Hydraulic Components.

Qualification:

• Experience in Body Parts, Suspensions, and Chassis in the heavy-duty parts industry.
• 5 years of experience in Management.
• Able to work in a fast-paced environment.
• Experience using ERP Systems and Microsoft Office programs (Excel).
• Clean Driving record
• Able to travel domestically

Company Benefits:

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA’s)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
• Short-Term Disability (STD) and Base Long-Term Disability (LTD)

• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.