What are the responsibilities and job description for the Customer Service Representative position at Waste Connections?
Waste Connections is looking for individuals who have a passion for Customer Service Representative, career growth and share our #1 value: SAFETY! We are looking for a Customer Service Representative to join the team at our location in Clearwater, FL. This is a scripted call center position where you will handle inbound calls from our customers.
The Position
This position is the first point of contact for our customers. You will be handling high call volumes along with a steady flow of walk in customers. Additional administrative duties will be required as well. The position is Monday through Friday, 8am to 5pm. Location: Clearwater, FL
Duties And Responsibilities
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
The Position
This position is the first point of contact for our customers. You will be handling high call volumes along with a steady flow of walk in customers. Additional administrative duties will be required as well. The position is Monday through Friday, 8am to 5pm. Location: Clearwater, FL
Duties And Responsibilities
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
- Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
- CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
- Also, long periods spent sitting, typing, or looking at a computer screen are common.
- 2 years of Customer Service experience in a high volume atmosphere.
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
- Excellent organization and communication skills.
- This position also requires excellent oral and written communication skills as well as ability to read and comprehend technical manuals.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
- VETERANS are encouraged to apply.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.