What are the responsibilities and job description for the Customer Service Representative position at Search2Close?
Company Description
Search2Close is a privately owned Title and Closing Company established in December 2002, with a mission to deliver the ultimate closing experience for real estate professionals and their clients. Based on a foundation of exceptional communication, attention to detail, and customer service, Search2Close strives to provide smooth and successful transactions for everyone involved. The company holds an A rating from the Better Business Bureau and prides itself on building strong relationships while treating customers like family. Guided by core values such as "People First," "Do What You Say You Will Do," and "Growing Better Together," Search2Close is committed to a culture of excellence and personalized service.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Clearwater, FL. The Customer Service Representative will interact with clients and partners to provide exceptional customer service. Responsibilities include addressing customer inquiries, ensuring customer satisfaction, resolving issues promptly, and supporting smooth transaction processes. The role requires maintaining communication, building strong client relationships, and upholding the company's commitment to excellence in customer experience.
Qualifications
- Proven skills in Customer Service and Customer Satisfaction
- Experience with Customer Support and maintaining positive Customer Experiences
- Strong background in building and enhancing client relationships
- Exceptional interpersonal and communication skills
- Problem-solving abilities and attention to detail
- Ability to work collaboratively in a team-oriented environment
- Prior experience in the real estate or title and closing services industry is a plus
- High school diploma or equivalent; additional education or certifications in customer service or administration is a benefit