Customer Service Representative

Location:

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

• Schedule: Monday - Friday (8:00am - 5:00pm)

• Pay: 20-22 an hour

Recruiter: Roseanne Khachikyan/ Roseanne.Khachikyan@airliquide.com/424-318-0169

The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner.

• Read and understand procedures and instructions on customer service processes.

• Answer calls promptly and courteously.

• Respond to customer inquiries in a timely and professional manner.

• Enter customer orders into the current order management system (SAP) on a daily basis.

• Knowledge of products and technical information.

• Knowledge of alternate products based on cost, availability, and customer requirements.

• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.

• Manage assigned distributor accounts.

• Monitor scheduled ship dates to ensure timely delivery to customers.

• Follow all safety protocols.

• Run ZOTCM report daily.

Required Qualifications:

• High School Diploma or equivalent required.

• Must have at least 2 years experience in internal and/or external customer service or Customer related administration.

• Strong attention to detail.

• Proficiency in using personal computer, data entry terminal and other common office equipment and software.

• Must be able to multitask efficiently.

• Excellent communication skills.

• Must be able to pay close attention to details.

Preferred Qualifications:

• SAP experience preferred but not required.

• Experience with Google platform preferred.

• 2 years experience in a fast paced order entry center preferred.

• Good understanding of SAP. (Preferred)

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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