What are the responsibilities and job description for the Bilingual Customer Service Representative position at Waste Connections?
Waste Connections is looking for aBilingualCustomer ServiceRepresentativeto join our team inEastDallas, TXsite.This is a very fast paced position similar to a call center position. Our compensation package is competitive and comes with excellent benefits, including medical, dental, vision, flexible spending account, long term disability, life insurance and a 401(k) retirement plan.
Essential Duties:
Answer phone calls from customers and assist with their questions or concerns. Work to resolve any problems they raise concerning service orbilling.
Sell residential, commercial front load and temporary roll-off service.
Support existing accounts and ensure retention of them.
Work with other departments to satisfy customer requests for service.
Accurately escalate issues to management as appropriate.
Proactively communicate with or respond to customers in support of Company pricing initiatives.
Requirements
Bilingualin Spanish
Type 40 wpm
Basic computer skills
Excellent communication, listening,time managementandorganizational skills.
1-2 yearscustomer serviceexperience
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.