What are the responsibilities and job description for the Bilingual Customer Service Representative position at CornerStone Staffing?
Bilingual Customer Service Representative
Location: Frisco, TX | Onsite
COMPENSATION & SCHEDULE
• Pay: $22.63/hour if Spanish Bilingual
• Schedule: Must be available for a shift between 8am–10pm, including at least one weekend day per week - Training 9:30a.m.- 6p.m. CST
• Employment Type: Long-term temporary
• Start Date: July 6th
ROLE IMPACT
The Chat and Email Customer Service Representative helps customers in real time through online chat, providing quick and accurate answers about their event tickets. This role ensures a smooth and positive experience by resolving customer questions efficiently and clearly. The representative may also assist with customer emails when needed.
KEY RESPONSIBILITIES
• Respond to customer inquiries through online chat regarding event ticket orders, availability, cancellations, and date changes
• Provide accurate information about event parking and parking passes
• Use internal systems to research customer issues and process updates or changes
• Maintain professionalism and accuracy in all written communication
• Assist with email responses or phone support as needed
MINIMUM QUALIFICATIONS
• Must be bilingual in Spanish and English
• 2 years of experience in a call center, administrative, or office-based customer service role
• Strong written communication and reading comprehension skills
• High school diploma or equivalent required
• Ability to multitask and manage multiple chat conversations efficiently
• Commitment to long-term engagement in the role
CORE TOOLS & SYSTEMS
• Live chat and messaging platforms
• Microsoft Outlook / Office Suite
• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)
PREFERRED SKILLS
• Experience with event ticketing systems or e-commerce platforms
• Familiarity with remote customer support tools and workflows
• Strong problem-solving and time-management abilities
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy