What are the responsibilities and job description for the Business Operations Specialist position at Washington Headquarters Services?
Job Title: Business Operations Specialist
Series/Grade: 1101, NH-03 (GS-12/13 Equivalent)
Organization: Washington Headquarters Services (WHS), Acquisition Directorate (AD)
Location: Alexandria, VA
Security Clearance: Secret
About the Role:
The WHS Acquisition Directorate is seeking a highly motivated Business Operations Specialist to serve as a key internal consultant. In this staff-level advisory role, you will analyze complex business processes, provide data-driven recommendations, and help drive strategic improvements across the directorate. This is an opportunity for a skilled analyst to enhance organizational performance, not as a hands-on technical executor, but as a strategic advisor and change agent.
What You Bring to the Team:
- You are an organizational problem-solver—a "business doctor" who can diagnose process inefficiencies and prescribe actionable cures. Your background likely fits one of these profiles:
- You might be a Management Consultant who has helped government clients tackle complex operational challenges and are now looking to bring that expertise in-house.
- You could be an Internal Process Improvement Specialist from a large, complex organization, skilled at navigating bureaucracy and influencing change from within.
- You may also be an experienced Program Manager who has consistently gone beyond your formal duties to analyze and fix broken workflows, demonstrating a natural talent for strategic improvement.
- Regardless of your title, your career is defined by your ability to analyze, streamline, advise, and implement meaningful change. You excel at turning complex problems into clear recommendations for leadership.
Duties & Responsibilities:
- Conduct comprehensive analytical assessments of existing business operations, workflows, and organizational processes to identify opportunities for improvement.
- Serve as an internal consultant to leadership, providing strategic advice and data-driven recommendations to enhance efficiency and effectiveness.
- Develop and present detailed reports, business cases, and white papers that translate complex analysis into actionable strategies.
- Act as a primary liaison and point of contact, coordinating between various divisions, stakeholders, and external partners to ensure alignment and successful implementation of initiatives.
- Oversee the implementation of approved process improvements, tracking progress and ensuring objectives are met.
Qualifications:
- Must be a U.S. Citizen.
- Must be able to obtain and maintain a Secret security clearance.
- Demonstrated experience in a role such as Business Analyst, Management Analyst, or internal consultant.
- Proven experience analyzing complex processes, identifying inefficiencies, and making successful recommendations for improvement.
- Strong foundation in project or program management principles with experience managing complex tasks.
- Excellent oral and written communication skills, with experience serving as a liaison or primary point of contact between teams or organizations.
Salary : $102,415 - $158,322