What are the responsibilities and job description for the Integrated Care Navigator position at WASHINGTON COUNTY MENTAL HEALTH SERVICES INC?
Washington County Mental Health Services is seeking Integrated Care Navigators to help clients and providers navigate administrative, referral, and follow-up systems. Utilizing the EMR database, Navigators manage records requests, complete service referrals, track appointments, and obtain required Releases of Information. The role also supports outreach, missed appointment procedures, and Medicaid or benefits application assistance to ensure seamless care.
Integrated Care Navigators connect clients with essential primary care, specialty providers, and community resources like housing and benefits. By resolving barriers to care, standardizing records tracking, and speeding up closed-loop referrals, Navigators ensure clients stay connected to vital health services and receive well-coordinated community support.
Summary of Duties
- Complete, track, and follow up on client referrals for health, housing, crisis, employment, and specialty services in the EMR
- Link clients with primary care providers, monitor appointment attendance, request medical records, and build relationships with local medical offices
- Review client charts, obtain required Releases of Information (ROIs), and maintain accurate care coordination notes in the agency EMR
- Identify clients eligible for Medicaid, Medicare, SNAP, or other benefits and assist them with the application process
- Execute outreach and missed appointment protocols, track care pathway adherence, and problem-solve access barriers with clients and providers
- Participate in staff huddles, coordinate care across interdisciplinary teams, and communicate with external partners to support service delivery
- Assist with intake activities as assigned, including preparing client charts, routing information, recording health history, and collecting basic vital signs
Compensation and Benefits
WCMHS offers a comprehensive health, vision, and dental plan package as well as a retirement plan with generous employer matching of contributions. Our industry-leading paid time off package includes 12.5 paid holidays that can be used flexibly, 12 days of sick time, and 12 days of vacation time accrued in the first year of employment.
- Education: High school diploma required; Associate degree (or equivalent relevant experience) preferred
- Experience in care coordination, case management, medical/behavioral health, or community-based services preferred; familiarity with Medicaid and community referrals is highly desirable
- Proficiency with EMR systems, Microsoft Excel, Word, Outlook, data entry, and record management workflows
- Strong verbal and written communication skills to build professional relationships with clients, interdisciplinary care teams, primary care offices, and community partners
- Practical problem-solving skills to address service linkage barriers, application processes, and care follow-up using a client-centered, trauma-informed approach
About the Agency
For more than 50 years, Washington County Mental Health Services (WCMHS) has served the Washington County community and the Orange County towns of Orange, Washington, and Williamstown. WCMHS provides education, support, and treatment to individuals and families living with mental health challenges, substance use issues, and developmental and intellectual disabilities. Providing accessible, high-quality services in the community, schools, and health care settings, we work toward positive outcomes for wellness with collaborative, inclusive, and compassionate care. Washington County Mental Health Services is “Where Hope and Support Come Together.”
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