What are the responsibilities and job description for the Membership Services Representative position at Washington Commanders?
Membership Services Representative
Washington Commanders
Are you passionate about delivering unforgettable fan experiences? The Washington Commanders are entering one of the most exciting chapters in franchise history. With renewed momentum in the nation’s capital and a new state-of-the-art stadium on the horizon, there has never been a better time to join our team. As a Membership Services Representative, you’ll be the go-to resource for Season Ticket Members—building relationships, anticipating needs, and creating memorable moments year-round.
We’re looking for someone who thrives in a fast-paced, team-first environment and is energized by connecting with people. You’ll be responsible for managing and growing a dedicated book of accounts, driving renewals and retention, and delivering first-class service at every touchpoint—from gameday to everyday.
What You’ll Do:
Washington Commanders
Are you passionate about delivering unforgettable fan experiences? The Washington Commanders are entering one of the most exciting chapters in franchise history. With renewed momentum in the nation’s capital and a new state-of-the-art stadium on the horizon, there has never been a better time to join our team. As a Membership Services Representative, you’ll be the go-to resource for Season Ticket Members—building relationships, anticipating needs, and creating memorable moments year-round.
We’re looking for someone who thrives in a fast-paced, team-first environment and is energized by connecting with people. You’ll be responsible for managing and growing a dedicated book of accounts, driving renewals and retention, and delivering first-class service at every touchpoint—from gameday to everyday.
What You’ll Do:
- Drive Renewals & Retention: Meet or exceed season ticket renewal goals, while helping the broader team achieve overall retention and revenue targets
- Build Relationships: Serve as the primary contact for a group of Season Ticket Members, strengthening loyalty through personalized communication and support
- Engage Daily: Proactively reach out via phone, email, text, to build strong relationships, share updates, and offer meaningful value
- Support Gameday Operations: Be front and center on gamedays—handling ticketing inquiries, visiting clients, and creating top-tier fan experiences
- Leverage Data & Tools: Use CRM systems, touchpoint campaigns, and ticketing platforms to track interactions and identify opportunities to upsell or enhance service
- Collaborate Across Teams: Work closely with Ticket Sales to ensure a smooth transition post-sale, and partner with other departments to support key initiatives and events
What You Bring:
- A people-first mindset and natural customer service instincts
- Strong written and verbal communication skills
- Ability to stay organized and adaptable in a dynamic, high-energy environment
- Experience working with confidential information and handling sensitive conversations professionally
- Passion for sports, teamwork, and fan engagement
- Previous experience in sales or customer service, ideally in sports or entertainment
Qualifications:
- Bachelor’s degree (or equivalent experience)
- 1–2 years in a sales or service-focused role in sports and entertainment preferred (customer facing)
- Familiarity with CRM systems and ticketing platforms is a plus
- Proven ability to manage deadlines, multitask, and maintain a solutions-oriented attitude
Other Requirements:
- This is a full-time, in-person position based in College Park, MD. Candidates must be able to reliably commute to the office.
- Must be willing and able to work outside of standard business hours, including evenings, weekends, and holidays, as needed.
- Required to work Washington Commanders home games, as well as select concerts, special events, and other Commanders-related programming throughout the year.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.