What are the responsibilities and job description for the IT Support Technician position at Warrior Insurance Network?
We are seeking the ideal candidate to join our team in an IT Support Technician role.
Perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment.
DUTIES & RESPONSIBILITIES:
- Troubleshoot all desktop/laptop/network/phone issues
- Maintain an inventory of hardware and software
- Manage the corporate network including servers and workstations
- Monitoring the servers for hardware/software performance issues
- Plan and coordinate upgrades, patches and new corporate technologies
- Monitor daily and weekly backups
- Install and maintain Multifunction printer
- Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel
QUALIFICATIONS REQUIRED:
Technical Skills:
- Bachelor's Degree and/or Certifications and 2-4 years' experience preferred
- Desktop deployment and support skills for Windows 11 desktops/laptops
- Familiarity with network and endpoint monitoring software
- Familiarity with backup and recovery tools
- Familiarity with firewalls, wireless access points and managed switches
- Phone system and cabling experience
- Printer management and troubleshooting skills
- Experience with setting up Microsoft based systems, support mechanisms, and architectures
- Server support skills for Windows Server 2012 to current
- Solid network analysis and troubleshooting skills
- Azure Active Directory (Entra)
- M365 Admin Console
- Exchange Server/Microsoft 365 integration and management
- Zendesk Service Desk
Non-Technical Skills:
- Solid written and verbal communication skills.
- Ability to communicate status of tasks and changes (daily, progresses, and milestones).
- Ability to prioritize tasks and manage overall workload.
- Must be comfortable working in a medium sized, fast moving environment and willing to step up and take responsibility for their deliverables.
- A self-starter able to work with minimal supervision.
- Must have keen attention to detail and quality of work.
- Effective organization skills, with the ability to simultaneously work on multiple projects.
- Ability to communicate and interact with a diverse group of perspectives.
- Strong customer service orientation.
Warrior Insurance Network provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network employees receive:
- Competitive Salaries
- Commitment to your Training & Development
- Medical, Dental and Vision Reimbursement
- Short Term Disability/Long Term Disability
- Life Insurance
- Flexible Spending Account
- Telemedicine Benefit
- 401(k) with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Wellness Program
- Fun company sponsored events
- And so much more!
Estimated Compensation Range: $45,000/ann-$65,000/ann*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
Salary : $45,000 - $65,000