IT Support Technician - I

Sterling Labs invests in the success of our team. We are looking for highly motivated people who want to invest in their skill sets and careers, be rewarded for initiative, and thrive in a collaborative environment. Our analytical data has a tremendous impact on the protection of human health and the environment. We value teamwork, continuous improvement, growth, and empowered ethical decision-making.

Sterling Labs' growth has been directly tied to our clients’ needs for 40 years. We are a growth-oriented organization that puts our clients first. We partner with manufacturers, engineering firms, and government agencies to provide environmental laboratory data that helps protect the environment. From wastewater sampling and analysis in greater Chicago to nationwide service with Department of Defense partners, our commitment to our clients drives our growth.

WE PRESERVE THE PLANET TO PROTECT THE FUTURE

Our Core Values:

· We strive for Integrity in Everything We Do. We're honest and transparent in our actions and decisions.

· We are Customer-Focused. We prioritize our customers' needs and value their feedback.

· We are Never Satisfied and are dedicated to continuous improvement. We always seek ways to improve and adapt to changing needs.

Position Overview:

The IT Support Technician is responsible for maintaining the day-to-day technology needs of Sterling Labs staff. This is an entry-level, hands-on role focused on the physical IT environment — including desktop computers, phones, printers, and related peripherals. The IT Support Technician will set up new users, troubleshoot hardware and software issues, and ensure that all in-office equipment is functional and properly maintained. Network infrastructure is managed by a third-party provider; this role serves as the primary on-site point of contact for all endpoint and device-level support.

Base Pay is $55,000 - $62,000 per year.

Sterling Labs offers a variety of benefits:

• PTO
• Sick Time Off
• Health insurance
• Dental Insurance
• Vision Insurance
• Parental Leave
• 401k
• Short-Term Disability
• Long-Term Disability
• Paid Holidays

Key Responsibilities:

• Set up and configure workstations, monitors, keyboards, phones, and printers for new and existing staff.
• Onboard new employees by creating user accounts, configuring email, and ensuring devices are ready for use on their first day.
• Install, update, and configure operating systems and standard business applications.
• Provide day-to-day technical support to staff for hardware, software, and peripheral issues.
• Diagnose and resolve technical problems promptly to minimize downtime.
• Maintain accurate records of IT equipment, including inventory tracking and asset assignments.
• Manage printer setup, maintenance, and troubleshooting across the office.
• Coordinate with the third-party network provider for escalations and relay relevant information between staff and the vendor.
• Maintain records of repairs, fixes, and equipment changes for future reference.
• Ensure all devices are configured securely and in accordance with company policies.
• Schedule and support regular maintenance to keep equipment in optimal working condition.
• Assist with integrating lab instruments and devices with internal systems and the LIMS as needed.
• Provide basic training to staff on the effective use of devices and standard software tools.
• Document and communicate equipment issues, maintenance schedules, and status updates to management.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A , CompTIA IT Fundamentals) are a plus.
• 1–2 years of experience in a help desk, desktop support, or IT support role; internship or lab experience considered.
• Proficiency in setting up and troubleshooting Windows and Mac computers, as well as mobile phones and printers.
• Comfortable working with Microsoft 365 (Outlook, Teams, SharePoint) and other common business software.
• Strong troubleshooting and problem-solving abilities.
• Clear communication and a customer-service mindset when supporting non-technical staff.
• Ability to manage multiple requests and prioritize effectively.
• Attention to detail and strong organizational skills.

Working Conditions:

• May require lifting and transporting moderately heavy objects, such as computers and peripherals.
• Primarily laboratory and office settings.
• Full-time position with standard business hours; occasional after-hours support may be required.

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• This position is compensated at $55,000 - $62,000 per year benefits. Is this acceptable for you?

Education:

• Associate (Required)

Experience:

• Help desk: 2 years (Required)

Ability to Commute:

• Des Plaines, IL 60016 (Required)

Work Location: In person

Salary : $55,000 - $62,000