Revenue Manager

Warner Norcross Judd is seeking a Revenue Manager to join our team in Grand Rapids. This role is responsible for ensuring accurate, timely invoicing and efficient collections. By monitoring billing processes, resolving discrepancies, and improving collections performance, this role helps maintain strong client relationships and ensures the revenues cycle runs smoothly and predictably. The Revenue Manager also manages staff performance within the billing and collections teams, develops and maintains excellent relationships with clients and billing attorneys, and communicates effectively with finance leadership.

About the Opportunity

Responsibilities:

• Lead and mentor the client billing team to ensure invoices are processed in a timely, accurate, and professional manner.
• Oversee the client billing cycle, including time entry review, pre-bill management, billing adjustments, invoicing, and write-offs.
• Serve as a key point of contact for attorneys and clients regarding billing policies, procedures, and issue resolution.
• Manage and ensure compliance with client-specific billing requirements, including e-billing platforms and outside counsel guidelines.
• Review and approve complex or high-value billing matters to ensure accuracy and adherence to firm and client standards.
• Oversee maintenance of the firm's electronic billing systems and client billing instruction database.
• Collaborate with attorneys, practice groups, and the finance team to enhance billing efficiency and support revenue targets.
• Develop and maintain reporting and analytics to monitor billing performance, identify trends, and support firm leadership with financial insight.
• Establish, document, and refine billing policies, procedures, and quality control measures.
• Partner with the collections team to support timely payment of client invoices and improve cash flow,
• Maintain a future-focused mindset in implementing and utilizing technology advancements.

The Revenue Manager role embodies WNJ's accounting team values, demonstrating teamwork by respectfully working and collaborating with the accounting team and other firm members while having fun, integrity by striving for honestly and transparency in every action, dedication by exceeding internal and external client expectations, and responsibility by taking the initiative to make a positive impact on the firm and our clients.

The above list is not intended to be all inclusive but provides a general framework for the position. Other related responsibilities will arise from time to time and be assigned to department members.

The physical demands of this potion are representative of those that must be met by an employee in order to successfully perform the essential functions of the position. These include being both mobile and stationary throughout the workday, having the ability to transport 25 pounds and being able to operate a computer and other business equipment found in the office.

Competencies:

• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, especially Excel and Word.
• Experience with legal billing systems (e.g., Elite, Aderant) and e-billing platforms.
• Excellent communication and leadership abilities.
• Ability to manage confidential information with discretion.
• Proven ability to improve processes and ensure billing accuracy and efficiency.

About You

Experience, Education and Training:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 5 years of billing or accounting experience, including at least 2-3 years in a supervisory of management role. Prior law firm or professional services experience strongly preferred.

About Warner

Warner is a full-service corporate law firm with 230 attorneys practicing in nine offices throughout Michigan: Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit www.wnj.com, follow us on X @WNJLLP or connect on LinkedIn or Facebook.

About Our Benefits

• Comprehensive medical, dental, and vision insurance plans
• Firm-provided life insurance and disability coverage
• 401k with employer contribution or match depending on plan design
• Generous PTO and leave policies
• Firm holidays
• Remote work flexibility
• Wellness program
• Employee assistance program
• Professional development opportunities

About Our Culture

Warner’s cultural motto is “Fun, Pride Profit...in that Order”. We build A Better Partnership through:

Warner’s lockstep compensation model encourages teamwork and distinguishes us from our competitors. Partner and associate salaries are set based upon seniority, not total hours worked, encouraging client legal projects to be routed to the most knowledgeable person in the firm. Our team approach to compensation yields better legal representation for our clients and lays the foundation for a fun culture without internal financial competition. We have a team atmosphere where people like working together and supporting each other.

Diversity – At Warner, we take an “all in” approach to DEI – engaging people at all levels of the firm to lead and participate on DEI committees and initiatives. This ensures a broad base of support from team members truly invested in leading the charge. It’s because of their time and efforts we are as successful as we are – and that success radiates throughout the whole firm. Our DEI work has become not only the right thing to do, but more importantly, what our people want to do.

Careers – Our culture of balanced personal and professional lifestyle allows us to maintain a 94% attorney retention rate. Attorneys throughout Michigan, the region and beyond are choosing Warner as their forever home – and because of our dedicated focus on living balanced lives, our attorneys’ families are fully supporting these important decisions.

Community – Warner’s time-honored community engagement initiatives include financial contributions to 150 nonprofits, scholarships and paid time off for all firm members to engage in community initiatives that are meaningful to them.

EEO Statement

Warner Norcross Judd LLP is committed to diversity, equity, and inclusion in our workplaces. We are committed to building a firm that reflects the diversity of the clients and communities we serve. We can foster inclusion and equity by moving beyond barriers and rejecting stereotypes based on gender, race, color, religion, national origin, age, disability, sexual orientation, gender identity, and veteran status. The result is a high performing team of professionals providing excellent service to our clients.

How to Apply

We appreciate your interest in exploring career opportunities with Warner. To apply, visit WNJ.com and navigate to the Careers section, then select Staff Openings. Click Add to Apply List and then Apply to create a profile and continue with your application.

Closing Statement

Warner hires top talent at every point in our organization. We are seeking dedicated professionals with diverse backgrounds who strive to support the firm and its goals. Our collegial culture attracts people with diverse skills and backgrounds who are dedicated to teamwork and client service.