Leasing Manager/Leasing Specialist

Leasing Manager/Leasing Specialist Rosharon, TX

Job Summary:

We are hiring for a leasing professional to join the team with placement as either a Leasing Specialist or Leasing Manager depending on experience. This role is responsible for attracting qualified residents, delivering exceptional customer service, and supporting occupancy goals. Leasing Specialists will focus on day-to-day leasing activities and resident engagement, while Leasing Managers will additionally support, train, and guide the leasing team, perform market analysis, and help drive leasing strategy for the community.

Duties/Responsibilities (Both Levels):

• Recruit prospective residents, provide community tours, highlight amenities, and facilitate rental transactions.
• Complete lead detail reports, customer information cards, and market surveys to track prospect activity.
• Qualify applicants using established Rental Qualifying Criteria and gather documentation to process applications.
• Facilitate move-ins by ensuring all necessary documents are completed and homes are ready by the agreed date.
• Educate new residents on community rules, HOA guidelines, and proper use of the home.
• Follow up with prospects who did not close; re-engage them or refer to sister properties.
• Monitor expiring lease agreements and renewals, and proactively work to secure renewals.
• Write and distribute tenant notices, promotional flyers, and community event information.
• Assist with resident requests, comments, and complaints; resolve when possible or escalate as needed.
• Complete required documentation such as resident complaints and property incident reports.
• Help enforce community policies and HOA guidelines.
• Assist with placing, removing, and updating banners, balloons, bandit signs, and flags for marketing purposes.
• Support community marketing efforts and outreach strategies based on market survey results.

Additional Duties for Leasing Manager:

• Develop marketing strategies, including specials and pricing adjustments, to maintain competitive positioning.
• Oversee daily leasing schedules, coordinate staff coverage, and support leasing team performance.
• Train on-site teams in leasing initiatives, sales techniques, and mystery shop expectations.
• Identify market trends and recommend strategies to optimize rent pricing and leasing performance.
• Maintain occupancy and renewal goals; generate leasing-related reports.
• Coordinate closely with move-in processes, ensuring homes are ready per SOP and checklists.
• Write and distribute resident communications as needed.

Qualifications:

• High School Diploma or equivalent.
• At least one year of leasing, sales, or customer service experience (leasing preferred).
• Property Management Software (PMS) experience is a plus.
• Strong communication, organization, and customer service skills.

Preferred for Leasing Manager:

• Some college, Texas Real Estate License, or CALP certification.
• 2 years of related leasing experience.
• Demonstrated experience supporting or leading leasing operations.
• Essential Functions
• Report to the office/community daily, including weekends and holidays.
• Ability to access, input, and retrieve data from a computer or electronic device.
• Ability to sit or stand for long periods; move around stairs or construction sites.
• Lift or move items up to 25 lbs.
• Valid Texas Driver's License, reliable transportation, and required insurance.

Reasonable Accommodations Statement: If you require reasonable accommodation to perform the duties outlined in this Scope of Work (SOW) due to a disability or any other protected characteristic, please contact [HR@wanbridgegroup.com]. We are dedicated to collaborating with you to identify and implement appropriate accommodations that enable you to fulfill the requirements of the Scope of Work.

Wan Bridge is an equal opportunity employer