Insurance Assistant

Our client is currently seeking a Junior Insurance Customer Service Representative at their growing company. This is a full-time, temp to perm position.

Responsibilities Include:

• Assist clients with inquiries regarding their insurance policies, coverage options, and claims processes.
• Provide accurate information and support to help clients understand their insurance needs and options
• Document customer interactions and feedback in our CRM system to improve service quality
• Collaborate with senior team members to resolve complex customer issues and policy questions
• Participate in training sessions to enhance product knowledge and customer service skills
• Contribute to team goals and participate in team meetings to share insights and improvements

Qualifications

• High school diploma or equivalent; additional education in business or related field is a plus
• 1 years of experience in customer service or a related field, preferably in insurance
• Strong communication skills, both verbal and written, with a focus on customer interaction
• Experience working with CRM systems
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment

Hours:

• M -F 8:30 - 4:30

100% in-office