Office Administrator

Office Administrator

Why This Role Matters

At Walkers Repair, we believe a great customer experience starts with great communication. From the first phone call to the final update, people want to know they are being heard, taken care of, and kept informed.

This role is at the heart of that experience.

You are often the first voice our customers hear and a key connection between them and our team. You help make sure communication is clear, appointments stay organized, information gets where it needs to go, and customers know what to expect. You are an important part of the team who helps keep customers and the people serving them connected. When you do your job well, people notice. Customers feel valued, technicians can stay focused on their work, and the entire team benefits from having someone they can count on to communicate clearly and keep things organized.

If you enjoy helping people, building relationships, staying organized, and being part of a team that genuinely appreciates the role you play, we think you will feel at home here.

The Opportunity

Walkers Repair is looking for a reliable, organized, and people-focused Office Administrator to take ownership of daily office operations.

This person will help create a smooth, professional experience for every customer while supporting the team behind the scenes.

What Your Responsibilities Will Be

Customer Experience and Communication

• Answer incoming phone calls with professionalism and confidence
• Greet customers and create a welcoming experience
• Listen well and qualify customer needs before moving forward
• Set clear expectations for timelines and next steps

Scheduling and Coordination

• Schedule drop-offs, deliveries, and service appointments
• Keep the calendar organized and optimized for efficiency
• Coordinate between customers and technicians to keep jobs moving

Payments and Transactions

• Collect payments accurately and professionally
• Maintain clear records of transactions
• Communicate payment expectations with confidence and clarity

Lead Qualification and Appointments

• Ask the right questions to understand customer needs
• Identify qualified work and prioritize accordingly
• Set appointments that align with shop capacity and goals

Parts and Office Support

• Order parts as needed to support repairs
• Track orders and follow up to ensure timely delivery
• Support general office organization and workflow

What Success Looks Like

• Customers feel taken care of from the first interaction
• The schedule stays organized and predictable
• The team has what they need to stay productive
• Communication is clear, direct, and consistent
• The office runs with confidence, not chaos

Who You Are

• Organized and detail-oriented
• Comfortable talking with people and building trust quickly
• Able to handle multiple tasks without losing focus
• Confident in making decisions and taking ownership
• Reliable and consistent in your work ethic
• Positive attitude with a solutions-focused mindset

What We Value

At Walkers Repair, we value people who:

• Take ownership of their responsibilities
• Communicate clearly and respectfully
• Show up ready to solve problems
• Support the team and take pride in their work

Why Join Walkers Repair

• Be part of a team that values quality and integrity
• Work in an environment where your role has real impact
• Opportunity to grow with a company that is building something strong
• Consistent, meaningful work where you can take pride in what you do

Are You Ready?

If you are someone who enjoys helping people, staying organized, and being part of a team that gets things done the right way, we would love to meet you.

Expected hours: 35.0 – 40.0 per week

Work Location: In person