What are the responsibilities and job description for the IT Technician position at Walbridge?
The Opportunity
We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.
Location
You will work from the project location in Hamlet, NC and support our regional office in Charlotte, NC
Responsibilities
Your key responsibilities
To qualify for the role, you must have
EEO/AA Employer M/F/D/V
Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.
We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.
Location
You will work from the project location in Hamlet, NC and support our regional office in Charlotte, NC
Responsibilities
Your key responsibilities
- Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.
- Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
- Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
- Network Support: Install and assist with basic network troubleshooting and connectivity issues.
- IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
- User Training: Provide training to internal users on hardware and software usage.
To qualify for the role, you must have
- Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
- 3 years’ commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
- Proficiency using Microsoft Office suite and Windows operating system software.
- Experience steadfastly documenting all works performed in ticketing system.
- User Data Transfer to New laptops.
- Thorough understanding of hardware technical specifications and General Network experience.
- Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
- Ability and willingness to learn new skills quickly.
- Ability to safely lift up to 40 lbs.
- Able to frequently work beyond forty hours per week.
- Able to travel out of state, sometimes on short notice, and stay overnight as needed.
- Able to train in Michigan for 2-3 weeks.
- CompTIA A certification
- Networking knowledge, including router/firewall configuration and management.
- Direct end-user support experience
EEO/AA Employer M/F/D/V
Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.