What are the responsibilities and job description for the WIC Client Coordinator position at Wake County?
What You'll Be Doing
Women, Infants, and Children (WIC) is a special supplemental nutrition program offered throughout Wake County. The WIC program is funded by the United States Department of Agriculture. WIC provides individualized nutrition counseling and group nutrition education, nutritious foods, breastfeeding promotion and support, and referrals for health care and other services for income-eligible women who are pregnant or post-partum, infants, and children up to age 5.
We are currently seeking a Full-Time Client Services Coordinator - WIC to join our passionate WIC team. The Client Services Coordinator - WIC performs routine and moderate to complex administrative tasks to ensure efficient daily departmental operations. Assignments may include reception duties and functioning as department initial point of contact. The Client Services Coordinator will also provide outreach, intake, care and referral services for clients in need of public health, mental health or social services assistance. This role may obtain general client information, verify eligibility and assist with form completion and ancillary services.
Essential Functions Include
Work Schedule: 40hr work week hours: Mon-Fri 8:30-5:15, 1 evening per week until 7:00 PM, & 1 Saturday per month 8:30-2:00
*A criminal background check will be conducted*
NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
About
About Our Team
At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.
Required
The Basics (Required Education and Experience)
Location: HSC Sunnybrook Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon – Fri 8:30am – 5:15pm *see job description for more details
Hiring Range: 24.72-27.04
Market Range: 24.72 - 29.36
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 2/13/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Women, Infants, and Children (WIC) is a special supplemental nutrition program offered throughout Wake County. The WIC program is funded by the United States Department of Agriculture. WIC provides individualized nutrition counseling and group nutrition education, nutritious foods, breastfeeding promotion and support, and referrals for health care and other services for income-eligible women who are pregnant or post-partum, infants, and children up to age 5.
We are currently seeking a Full-Time Client Services Coordinator - WIC to join our passionate WIC team. The Client Services Coordinator - WIC performs routine and moderate to complex administrative tasks to ensure efficient daily departmental operations. Assignments may include reception duties and functioning as department initial point of contact. The Client Services Coordinator will also provide outreach, intake, care and referral services for clients in need of public health, mental health or social services assistance. This role may obtain general client information, verify eligibility and assist with form completion and ancillary services.
Essential Functions Include
- Responsible for income screening and benefit issuance for a supplemental nutrition program for women, infants and children at the Sunnybrook location for Human Services and regional sites including any new sites
- Registering clients for services, interviewing clients on a one-to-one basis; accessing computer-based records; making eligibility and issuance determination based on federal and state rules and regulations; entering information and data within clients' records
- Answering incoming calls and inquiries regarding the program; assisting the public with program explanation, scheduling all WIC appointments, and making referrals to other agencies and services
- Assisting with special projects and duties as requested, performing research, gathering materials and collecting and entering data
Work Schedule: 40hr work week hours: Mon-Fri 8:30-5:15, 1 evening per week until 7:00 PM, & 1 Saturday per month 8:30-2:00
*A criminal background check will be conducted*
NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
About
About Our Team
At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.
Required
The Basics (Required Education and Experience)
- High school diploma or GED
- Two years of experience in clerical or administrative support work
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Experience working with the WIC Program
- Experience working with the public
- Experience determining eligibility based on income, preferably in a medical or healthcare setting
- Experience with computer data entry
- Experience applying federal policies and regulations
- Fluency in English is required, and Proficient in Spanish is preferred
- Ability to work with the public including excellent customer service skills
- Excellent interpersonal skills and the ability to manage conflict
- Experience working with computer software
- Excellent time management skills
- Strong problem-solving skills
- Easily adapts to changing situations
- Resilient
- Values Diversity
Location: HSC Sunnybrook Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon – Fri 8:30am – 5:15pm *see job description for more details
Hiring Range: 24.72-27.04
Market Range: 24.72 - 29.36
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 2/13/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Salary : $27 - $29