What are the responsibilities and job description for the Guest Services Technician position at Wake County?
What You'll Be Doing
Are you the Guest Services Technician we're looking for to join the team at the South Wilmington Street Center?
In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.
The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community.
SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency.
The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch and dinner, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff.
In this role, you will work various shifts at our 24‑hour facility on an as‑needed basis. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.
NOTE: Work Schedule: Wednesday & Thursday 7:00am - 3:45pm, Saturday & Sunday 7:00am - 7:45pm
About
About Our Team
Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, and Permanent Supportive Housing.
Required
The Basics (Required Education and Experience)
Location: South Wilmington St Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Wednesday & Thursday 7:00am - 3:45pm, Saturday & Sunday 7:00am - 7:45pm
Hiring Range: 24.72 – 26.79
Market Range: 24.72 - 29.36
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/12/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Are you the Guest Services Technician we're looking for to join the team at the South Wilmington Street Center?
In partnership with the community, the Homeless Services team offers high quality and effective human services to persons who are experiencing homelessness or who are experiencing a housing crisis.
The South Wilmington Street Center (SWSC) offers an array of support services to the homeless citizens of Wake County. The center has 195 beds that are utilized 365 days a year to assist homeless adult males in the community.
SWSC provides more intense services through the Progressive Housing Program. These men are provided with support either through group interaction or individual one-on-one support from a Social Worker to assist them in obtaining self-sufficiency.
The men are guaranteed a bed each day as they progress toward their goals and permanent housing. They are also provided with 3 meals daily, breakfast, lunch and dinner, along with hygiene kits, access to showers and laundry and outreach and engagement services from our staff.
In this role, you will work various shifts at our 24‑hour facility on an as‑needed basis. The Guest Services Technician is an essential member of the South Wilmington Street Center team, working proactively to help ensure the center operates at its fullest potential.
NOTE: Work Schedule: Wednesday & Thursday 7:00am - 3:45pm, Saturday & Sunday 7:00am - 7:45pm
About
About Our Team
Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, and Permanent Supportive Housing.
Required
The Basics (Required Education and Experience)
- High school diploma or GED
- No specific experience required
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Experience working with the homeless population
- Associate's Degree in a Human Services or equivalent
- Spanish language skills
- Ability to recognize and respect individual differences, including people experiencing homelessness and those with physical or behavioral challenges
- Ability to communicate clearly and concisely, both verbally and in writing; listen actively and respond appropriately
- Ability to effectively use office equipment and technology, including Microsoft Office applications and CHIN
- Ability to coordinate work, multitask and adapt to changing priorities in a fast-paced environment
- Ability to observe, monitor, collect and record data; assess accuracy, validity and integrity
- Ability to work independently and complete tasks accurately with high attention to detail
Location: South Wilmington St Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Wednesday & Thursday 7:00am - 3:45pm, Saturday & Sunday 7:00am - 7:45pm
Hiring Range: 24.72 – 26.79
Market Range: 24.72 - 29.36
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 6/12/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.