What are the responsibilities and job description for the Customer Service Specialist - Eastern Regional Center position at Wake County?
What You'll Be Doing
The Eastern Regional Center (ERC) is a facility that brings an array of services to the southern portions of Wake County. The Center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Human Services, Community Services, Environmental Services, Sheriff's Department) and various facility-based partnerships engage the community through the ERC. We are currently seeking a Customer Service Specialist to join our team!
The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Medical Records, Reception, NC Works, and Revenue departments at the ERC.
The primary duties of this role include;
About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
Location: Eastrn Regional Center Zebulon, NC 27597
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 25.70 - 28.83
Market Range: 25.70 - 31.96
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/3/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
The Eastern Regional Center (ERC) is a facility that brings an array of services to the southern portions of Wake County. The Center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Human Services, Community Services, Environmental Services, Sheriff's Department) and various facility-based partnerships engage the community through the ERC. We are currently seeking a Customer Service Specialist to join our team!
The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Medical Records, Reception, NC Works, and Revenue departments at the ERC.
The primary duties of this role include;
- Assisting clients/patients with Reception and Registration
- Directing clients to proper assistance
- Utilizing the electronic document management programs for Economic Support Services and Health Clinics
- Managing charts for Health Clinics
- Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the bank
- Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinic providers
About
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
- High school diploma or GED
- One year of job-related experience (i.e. customer service, medical records, medical office)
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Exceptional customer service skills
- Customer service experience in a fast-paced social service, health care or office environment
- Familiarity and experience with social services programs
- Administrative experience in a healthcare setting working with healthcare records including electronic medical records
- Cash handling experience
- Experience acting as the first point of contact for a company or agency
- Experience with Health & Human Services Programs: NC FAST, OnBase, NCIR, Athena, WIC, SharePoint NC Works, and Medical Record
- Fluency in Spanish
- Excellent customer service skills
- Attention to detail and accuracy
- Ability to serve and meet the needs of a high volume of clients
- Ability to adapt quickly to a variety of changing work demands
- Ability to handle confidential and sensitive information in a professional manner
- Ability to communicate effectively and work as a member of a team
- Detailed knowledge of the programs and services that are represented at the Eastern Regional Center and a basic knowledge of other county departments/programs and resources
Location: Eastrn Regional Center Zebulon, NC 27597
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 25.70 - 28.83
Market Range: 25.70 - 31.96
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/3/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.