What are the responsibilities and job description for the Customer Service Specialist - Eastern Regional Center position at County of Wake, NC?
The Eastern Regional Center (ERC) is a facility that brings an array of services to the southern portions of Wake County. The Center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Human Services, Community Services, Environmental Services, Sheriff's Department) and various facility-based partnerships engage the community through the ERC. We are currently seeking a Customer Service Specialist to join our team!
The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Medical Records, Reception, NC Works, and Revenue departments at the ERC.
The primary duties of this role include;
- Assisting clients/patients with Reception and Registration
- Directing clients to proper assistance
- Utilizing the electronic document management programs for Economic Support Services and Health Clinics
- Managing charts for Health Clinics
- Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the bank
- Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinic providers
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.