IT Project Coordinator

We are proud to be hiring for the new role of IT Project Coordinator. Headquartered in Woodridge, IL, we are seeking an experienced team coordinator to facilitate workflows, coordinate projects and lead our technical team of professional, hard-working individuals.

This leadership team position requires ease and success from within a fast-paced, high-stress environment and YOU will be the hub of calm and efficiency! The team demands integrity, IT industry competence and professionalism that results in due care from all. Our established company has over 25 years’ experience and serves as an ISP providing high quality Managed Services and Enterprise support to our clients through remote and on-site delivery with an established protocol for priority and escalation.

The Production department provides technical and administrative support for LANs using Windows operating systems and a variety of application software; maintains strong working knowledge of current hardware and software to support a rapidly evolving industry.

To maximize efficiency of the network and users’ utilization; provide written documents evaluating LAN information; communicates well with others; works great in high-stress situations as well as administrative tasks required for clients of all knowledge levels; provides excellent service in person, over the phone and using remote applications.

The ideal candidate will be able to work closely with the CEO and the Customer Service Department to ensure our engagements are properly planned and executed while achieving our company’s highest standard quality and profitability goals. You will bring your organization and leadership experience to motivate, coordinate and logistically supervise projects. On occasion, you will even help cover technician assignments.

Our team and company mission require high level technical skills, proactive problem-solving abilities, broad and current software knowledge, combined with excellent written and verbal communication skills resulting in exceptional follow up. We have a team approach to providing the highest quality customer service to all our clients.

Responsibilities include:

• Lead and hold accountable a team of technicians to carry out installation, repair, modification, or optimization of software and equipment for both onsite and remote client work.
• When necessary, assist in the movement, configuration, installation, delivery and set up of hardware, software, and office equipment on various products and technologies where capacity or team attendance requires.
• Maintain and manage employee’s adherence with a clean, orderly environment within company policies and industry regulation/standard(s) (OSHA)
• Lead and hold accountable the team to ensure tasks are completed accurately and efficiently, staying aligned with project scope and assignments.
• Facilitate timely communication to Customer Service and/ or warehouse on necessary addons, updates or improvements required to fulfill client needs ensuring that all team members work with a sense of urgency that meets the priority assigned to the specific task.
• Strict attention to detail and organization in communications and daily notes in system enabling timely task completion, prioritization and enabling team focusing on quality of workmanship.
• Work with CEO to schedule and facilitate vendor and in-house training while participating in certification programs.
• Plan, coordinate and facilitate 1-1 meeting with each team member monthly.
• Serve as a member of the Leadership Team and model excellence in collaboration, respect, professionalism and our company’s advocate.
• Monitor, track and report on team efficiency, project results and work efficiencies.
• Work with CEO and leadership to identify improvements, complete projects and develop profitable workflows within team capacities and client demands.
• Maintain a professional level of industry knowledge of operating systems, application software and hardware configurations being used to provide high levels of support to users.
• Familiarity and working knowledge to distinguish and assist technicians to identify problem resolution, LAN/WAN, VOIP, Software to include all Windows OS, MAC, printers and other related office technology.
• Review and audit technician work performance including accuracy and completion of maintenance of users on the network, assigning application access, ensuring security and maintaining configurations standards.
• Monitor and follow up with 24/7 call center regarding after-hour requests and emergencies.
• Stay current and use theoretical and practical knowledge of IP protocols, firewalls, and routers in all work efforts and recommendations.

Requirements for successful candidates

Minimum 5 years’ experience managing a team of direct report employees of 5 or more.

Minimum 5 years’ experience as technical support and professional best practices for onsite/ remote network needs – Managed Services Clients (MSPs)

Experience across core IT Functions including software installations, help desk and computer maintenance and break/fix services.

Minimum 3 years’ experience with ticketing system, scheduling and priority assessment, ideally Connect Wise- RMM/Asio/PSA
Demonstrates excellence with Microsoft, GSuite and other vendor applications across multiple operating systems, including support of network hardware.

Highly organized

Demonstrates excellence in attention to detail.

Logistical experience coordinating projects from beginning through close out.

Availability for weekend projects on occasion, as required and during clients’ heavy work seasons.

Current driver license and providing proof of current automobile insurance coverage.

Experience working with Enterprise Clients is a plus.

Additional Requirements

· Candidates are required to pass a criminal background check and drug screen.

· Energetic and mentally prepared

• Ability to meet physical demands of duties.
• Ability to lift up to 75 lbs.
• Ability to bend, lift, twist, squat, kneel, sit for extended periods of time.
• Ability to work outside and withstand varied inclement weather conditions [Approx. -20° to 120°F.

Preferred, though not required:

• College or Technical certification equivalent-
• Specific experience using Connect Wise -RMM/Asio/PSA working with a managed services provider (MSP)

· Experience working in an MSP environment utilizing LabTech (ConnectWise Automate) and scripting for proactive system management.

· Automating with Scripts and workflows

Benefits and compensation:

This is a full-time, salaried leadership position and that pays $65,000 - $75,000 annually and is dependent upon experience. Benefits for full-time employees include:

• Paid time off

• Medical Insurance- 100% of Employee coverage

• Retirement Plan – 3% matching annually

• Supplemental Medical Plan

• Dental insurance - 100% of Employee coverage

• Employee assistance program

• Life insurance

• Vision insurance- 100% Employee coverage

Schedule:

• Monday to Friday,

• Weekend availability on occasion.

Please send a current resume and a cover letter including a paragraph about why you are looking for work RIGHT NOW.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please tell us about your MSP project coordination experience

Experience:

• Project coordination: 3 years (Required)
• MSP: 3 years (Required)

Work Location: In person

Salary : $65,000 - $75,000