What are the responsibilities and job description for the Operations Manager position at Waffle House, Inc.?
Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 1,900 locations in 25 states. The company provides career paths for over 40,000 employees and is recognized worldwide for its strong customer loyalty. Waffle House is committed to serving great food and caring for both customers and associates, any time of day or night, with restaurants that are always open. The organization promotes heavily from within, offering long-term growth opportunities in both restaurant operations and corporate support. Candidates can learn more about careers and culture at Waffle House by visiting the company website and LinkedIn page.
Role Description The Operations Manager role is a full-time, on-site position based in Conway, AR. This role oversees daily restaurant operations, including staffing, scheduling, and maintaining high standards of food quality, safety, and cleanliness. The Operations Manager leads and develops associates, provides coaching and feedback, and ensures an engaging and inclusive work environment. This position is responsible for monitoring performance metrics, controlling costs, supporting budgeting and inventory management, and meeting sales and profitability goals. The Operations Manager also handles guest relations, resolves operational issues, supports compliance with company policies and procedures, and partners with leadership to execute company initiatives.
Qualifications
- Operational leadership and restaurant management skills, including experience overseeing shift operations, staffing, scheduling, and adherence to food safety and quality standards.
- Team development and people management skills, with the ability to train, coach, mentor, and support associates while fostering a respectful, inclusive, and customer-focused culture.
- Financial and analytical skills, such as managing budgets, monitoring key performance indicators, controlling costs, and using data to improve operational efficiency.
- Customer service and communication skills, including the ability to handle guest concerns, collaborate with cross-functional partners, and communicate clearly with team members at all levels.
- Organizational and problem-solving skills, with the ability to prioritize tasks, adapt to changing demands, and make sound decisions in a fast-paced environment.
- Previous restaurant or hospitality management experience; multi-unit or quick-service experience is a plus.
- High school diploma or equivalent required; post-secondary education in business, hospitality, or a related field is beneficial. Bonus for 4 year candidates.
- Willingness to work a flexible schedule, including early mornings, nights, weekends, and holidays. 6 on 2 off schedule.