Call Center Representative

Role: Call Center Representative – Treasury Services (Contract)

Location: Dallas, TX – Hybrid

Duration: 6 Months Contract

Pay Rate: $21.50/hr

We are hiring a Call Center Representative to support corporate and commercial customers within Treasury Services. This role is ideal for candidates with strong call center experience, excellent communication skills, and the ability to work efficiently across multiple systems in a fast-paced environment.

Key Responsibilities

• Handle a high volume of inbound calls, emails, and internal chat inquiries from business customers
• Independently research, troubleshoot, and resolve customer issues while meeting service level expectations
• Support national and international customers across multiple time zones
• Assist customers with Treasury-related products, online portals, and transaction inquiries
• Navigate multiple internal systems simultaneously to research and document customer requests
• Provide basic product and “how-to” guidance to customers
• Identify and escalate fraud, phishing, or high-risk situations following established procedures
• Perform customer identity verification before processing requests or sharing information
• Collaborate with internal teams to ensure accurate and timely resolution
• Participate in special projects, system migrations, or outbound calling initiatives as needed

Required Skills & Competencies

• Strong verbal and written communication skills
• Proven ability to multitask in a high-volume call center environment
• Customer-focused mindset with strong problem-solving abilities
• Comfortable using 20 internal applications and tools
• Basic proficiency with Microsoft Outlook and MS Office
• Ability to quickly learn complex processes and systems

Qualifications

• High School Diploma or GED
• 4 years of customer service experience
• 3 years of call center experience (mandatory)
• Banking or financial services experience is a plus, not required
• Strong data entry and system navigation skills