What are the responsibilities and job description for the Design and Sales Consultant position at W3Global?
About The Role
We are seeking a customer-focused Showroom Sales & Design Consultant to provide expert product guidance and design solutions for kitchen and bath projects. This role blends consultative sales, design expertise, and relationship management, delivering a premium experience to both showroom and in-home customers.
Key Responsibilities
We are seeking a customer-focused Showroom Sales & Design Consultant to provide expert product guidance and design solutions for kitchen and bath projects. This role blends consultative sales, design expertise, and relationship management, delivering a premium experience to both showroom and in-home customers.
Key Responsibilities
- Provide expert product selection and design consultation to customers in the showroom and at customer locations.
- Deliver an exceptional hospitality-driven experience, ensuring high levels of customer satisfaction.
- Meet or exceed established sales and gross profit goals.
- Conduct in-store and in-home kitchen and bath design consultations.
- Clearly articulate the showroom's value proposition to educate, engage, and convert customers.
- Identify customer needs, recommend tailored solutions, overcome objections, and drive sales forward.
- Build long-term client relationships that generate repeat business and referrals.
- Maintain strong knowledge of product lines, features, pricing, and availability.
- Utilize company technology and sales tools for product selection, forecasting, and reporting.
- Follow up on leads and proactively generate new business.
- Manage sales orders, bids, purchasing coordination, and customer engagement through project completion.
- Process returns and refunds in compliance with company policies.
- Maintain a clean, organized, and visually appealing showroom environment.
- Stay current on design trends and industry developments by attending professional events and associations.
- Complete required safety and compliance training.
- Perform additional related duties as assigned.
- 2 years of experience in plumbing sales and/or kitchen and bath design.
- Experience working with luxury or high-end products and clientele preferred.
- Strong understanding of kitchen and bath products sold in a showroom environment.