What are the responsibilities and job description for the Commercial Lines Account Manager position at W3Global?
Job Summary: Commercial Lines Account Manager
Location: Greater Boston, MA
Workplace Type: On-site
Job Type: Full-time
About The Company
We are a well-established, multi-location insurance agency with four offices across Massachusetts. For years, we have been a trusted partner for businesses by providing comprehensive insurance solutions tailored to their needs. Our success is built on long-lasting client relationships, exceptional customer service, and an innovative approach to risk management.
About The Role
We are seeking a motivated and detail-oriented Commercial Lines Account Manager to join our growing team. In this role, you will manage an existing book of business while working closely with producers to ensure client satisfaction and account growth. The ideal candidate will have proven experience in commercial lines insurance, excellent communication skills, and a passion for delivering outstanding service to clients.
Key Responsibilities
We believe in investing in our people and providing an environment where they can thrive professionally and personally. Our compensation and benefits package includes:
Location: Greater Boston, MA
Workplace Type: On-site
Job Type: Full-time
About The Company
We are a well-established, multi-location insurance agency with four offices across Massachusetts. For years, we have been a trusted partner for businesses by providing comprehensive insurance solutions tailored to their needs. Our success is built on long-lasting client relationships, exceptional customer service, and an innovative approach to risk management.
About The Role
We are seeking a motivated and detail-oriented Commercial Lines Account Manager to join our growing team. In this role, you will manage an existing book of business while working closely with producers to ensure client satisfaction and account growth. The ideal candidate will have proven experience in commercial lines insurance, excellent communication skills, and a passion for delivering outstanding service to clients.
Key Responsibilities
- Manage and service a portfolio of commercial insurance policies including property, liability, workers' compensation, and commercial auto insurance.
- Conduct client consultations to understand insurance needs and provide tailored coverage recommendations.
- Partner with producers to perform comprehensive needs assessments and develop effective insurance solutions.
- Oversee the full renewal process, ensuring accuracy, timeliness, and client satisfaction.
- Respond to client inquiries, address concerns, and resolve policy-related issues promptly.
- Maintain accurate client records, documentation, and policy updates in the agency management system.
- Stay current with industry trends, carrier updates, and regulatory changes impacting commercial insurance.
- Proven experience in commercial lines insurance account management is required.
- Strong knowledge of commercial insurance products, coverages, and underwriting processes.
- Excellent communication, relationship-building, and negotiation skills.
- Strong customer service orientation with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in agency management systems and Microsoft Office Suite.
- Ability to collaborate effectively with producers, underwriters, and team members.
We believe in investing in our people and providing an environment where they can thrive professionally and personally. Our compensation and benefits package includes:
- Competitive base salary with annual performance bonuses.
- 401(k) retirement plan with 4% employer match.
- Comprehensive medical, dental, and vision insurance.
- Disability insurance and voluntary supplemental benefits.
- Paid parental leave (maternity and paternity).
- Generous PTO policy, including Summer Fridays for additional work-life balance.
- A supportive and collaborative work culture where your contributions make a real impact.
