Operations & Compliance Manager

Location: Great Neck, NY (On-site)

We are an innovative fintech company building next-generation payment infrastructure that enables businesses to securely accept, convert, and settle both digital and traditional currencies. As a fast-growing startup in a regulated industry, we are seeking an experienced Operations & Compliance Manager to help build and support our operational and compliance functions.

This is a high-impact role where you'll work closely with leadership to ensure smooth merchant onboarding, maintain compliance operations, and support the company's commitment to regulatory excellence.

The Operations & Compliance Manager will serve as the operational hub for merchant onboarding and day-to-day compliance activities. This role works closely with internal leadership, compliance professionals, legal advisors, and external technology partners to ensure operational processes are executed accurately, efficiently, and in accordance with regulatory requirements.

This position is ideal for someone who thrives in a fast-paced startup environment, enjoys building processes, and has a strong understanding of financial services compliance.

• Manage the end-to-end merchant onboarding process.

• Collect, review, and organize business registration documents, ownership information, identification, and supporting financial records.

• Coordinate onboarding approvals with third-party compliance and technology providers.

• Communicate with merchants regarding documentation requirements and onboarding status.

• Maintain complete and organized onboarding records.

• Monitor daily compliance alerts, transaction holds, and flagged activities.

• Record and maintain compliance cases with accurate documentation.

• Escalate suspicious or high-risk activity to the Compliance Officer in accordance with company procedures.

• Ensure only approved merchants are actively processing transactions.

• Respond to merchant inquiries and escalate unresolved issues appropriately.

• Maintain accurate and organized records for merchants, transactions, compliance alerts, and operational activities.

• Prepare recurring compliance reports for management review.

• Assist with executive and board-level compliance reporting.

• Ensure all compliance decisions and actions are properly documented.

• Serve as the primary operational contact for external compliance and technology partners.

• Track service issues, onboarding requests, escalations, and outstanding compliance matters.

• Maintain documentation related to vendor performance, agreements, and compliance processes.

• 2-5 years of experience in fintech, payments, banking operations, financial services, or compliance.

• Working knowledge of KYC, KYB, AML, and financial compliance processes.

• Experience handling confidential financial and business documentation.

• Excellent organizational and case management skills.

• Strong written and verbal communication abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Must be available to work full-time on-site in New York.

• Experience working with payment processors, money services businesses (MSBs), or digital asset companies.

• Familiarity with BSA/AML regulations and FinCEN compliance requirements.

• Experience using compliance platforms such as Sumsub, Jumio, Chainalysis, TRM Labs, or similar solutions.

• CAMS or other compliance-related certification.

• Knowledge of blockchain technology and digital asset transactions.

• Competitive compensation based on experience.

• Opportunity to join a rapidly growing fintech company at an early stage.

• Direct exposure to executive leadership and meaningful ownership of your work.

• Career advancement opportunities as the organization grows.

• Collaborative, entrepreneurial work environment.

• The chance to help build scalable operational and compliance processes from the ground up.

This is a unique opportunity for a motivated compliance and operations professional to make a meaningful impact within a growing financial technology company. If you are detail-oriented, highly organized, committed to regulatory excellence, and enjoy solving operational challenges, we'd love to hear from you.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.